Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Paige Osborne

DALLAS,TX

Summary

Innovative operations leader with a proven track record of excelling in complex and fast-paced environments. Committed to driving operational excellence and inspiring teams to achieve their full potential.

Overview

7
7
years of professional experience

Work History

Operations Manager

CloudTrucks
Dallas, TX
03.2021 - Current
  • Led the launch of CloudTrucks in Ecuador, overseeing the hiring, training, and day-to-day management of operations teams in Ecuador and Colombia.
  • Developed and implemented SLAs and process improvements, providing individual coaching to teams and achieving a 34% improvement in SLAs from April 2022 to December 2022.
  • Successfully managed broker relationships, negotiating 16 freightguards and achieving the removal of 13, resulting in an 86% increase in freight booked.
  • Proactively addressed and resolved cases of negative customer feedback, ensuring the preservation of the company's online reputation.
  • Acted as a cross-functional expert, delivering presentations on products and processes to sales, customer success, design, engineering, safety, and other teams.
  • Received multiple shoutouts from the CEO during All Hands and all-company meetings.
  • Orchestrated Convoy, RXO, and Spot Freight compliance plans, to analyze driver behavior and cancellations, leading to improved Convoy and RXO metrics such as on-time pickup, app usage, and falloff. Drove KPI's for on-time pickup, cancellations, and app use, (3% increase, -7% decrease, and 13% increase.)

Trade Operations Associate

Gavilon
Omaha, NE
12.2019 - 03.2021
  • Processed import/export documentation for customers in Mexico, ensuring compliance and timely execution of transactions.
  • Managed accounts payable/receivable for multiple complex transactions simultaneously.
  • Coordinated and executed logistics for rail and trucking freight, optimizing routes and negotiating competitive rates.
  • Conducted detailed reconciliation of inventory reports and invoices, demonstrating strong attention to detail.

Buyer

Applied Industrial Technologies
Omaha, NE
10.2016 - 12.2019
  • Purchased and negotiated inventory contracts, ensuring quality, cost-effectiveness, and timely delivery.
  • Supported company inventory management goals through effective communication of production forecasts to suppliers.
  • Recognized with the "Silver Award" for two consecutive years for achieving profit margin growth increase.

Education

Bachelor of Arts - Communication

University of Nebraska
Lincoln

Skills

  • Supply Chain Management: Oracle, SAP, SAP Ariba
  • Project Management: Filebound, Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Teams)
  • Communication and Collaboration: Slack, Zendesk, Front, Heymarket, Salesforce

Accomplishments

  • Received the "Top Performer" award for Operations from the CEO.
  • "Silver" Award at Applied Industrial for profit margin growth for two years in a row (2017-2018.)

Timeline

Operations Manager

CloudTrucks
03.2021 - Current

Trade Operations Associate

Gavilon
12.2019 - 03.2021

Buyer

Applied Industrial Technologies
10.2016 - 12.2019

Bachelor of Arts - Communication

University of Nebraska

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Paige Osborne