Paige Porter
Orlando,FL
Summary
Reliable, dedicated, and punctual worker of 5 years in the food service industry. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista/Cashier
Summerhouse on the Lake
Lake Buena Vista, FL
11.2023 - Current
- Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew.
- Upsell additional items such as pastries or merchandise to increase average transaction value by XX%.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Assisted in taking 100's of guests' orders everyday, giving suggestions and guiding them through to the next area.
Hostess
Summerhouse on the Lake
Lake Buena Vista, FL
11.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Set a positive tone for the entire dining experience as first point of contact for incoming guests.
- Greeted customers upon arrival and provided a warm and inviting atmosphere.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
Baker/Cashier/TOGO
Cheesecake Factory Inc
Lake Buena Vista, FL
08.2023 - 08.2024
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail.
- Trained new bakery staff members on proper techniques for decorating the cheesecakes and making coffees.
- Managed cash transactions when processing payments for take-out orders.
- Provided customer service to patrons ordering take-out meals, ensuring accuracy and timeliness of orders.
- Maintained a clean and organized work area.
- Assisted in the preparation of specialty items for holidays or special events.
SERVER
Famous Dave's
Waterloo, IA
01.2020 - 06.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Resolved customer complaints professionally to maintain a positive reputation.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
SEASONAL WORKER
Mckenna Photo Lab
Waterloo, IA
10.2019 - 12.2019
- Examined developed prints to determine defects such as broken lines, spots or blurs
- Managed escalated customer orders to meet aggressive deadlines and special orders
- Completed daily orders with expert picking and packing of shipments
- Reviewed orders by inspecting labeling, packaging, and contents
Education
No Degree - Nail Technician
Hollywood Beauty Academy
Orlando, FL03-2025
Gen-Ed -
Hawkeye Community College
Waterloo, IA05.2020
High School Diploma -
West High School
Waterloo, IA05.2017
Skills
- Servsafe Certified
- Cash Handling
- Customer service
- Phone etiquette
- Cleaning and sanitation
- High-volume dining
- Problem-solving
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
English
Native or Bilingual
Spanish
Elementary
Korean
Elementary
Timeline
Barista/Cashier
Summerhouse on the Lake
11.2023 - Current
Hostess
Summerhouse on the Lake
11.2023 - Current
Baker/Cashier/TOGO
Cheesecake Factory Inc
08.2023 - 08.2024
SERVER
Famous Dave's
01.2020 - 06.2023
SEASONAL WORKER
Mckenna Photo Lab
10.2019 - 12.2019
High School Diploma -
West High School
- ServSafe Food Handler Certification - National Restaurant Association.
No Degree - Nail Technician
Hollywood Beauty Academy
Gen-Ed -
Hawkeye Community College
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