Paige Reinking
Carroll,IA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
27
27
years of professional experience
Work History
Care Coordinator
Elevate-Provider Prevention Support Services
Waterloo, IA
02.2023 - Current
- Work with systems from a biopsychosocial approach to best support their individual to actively avoid crisis.
- Currently maintain a caseload of 10 individuals where the focus is their PERMA+.
- Provide outreach to the systems either weekly, biweekly, or monthly depending on their need for support.
- Provide outreach with the individuals prescribers to gain more education on their diagnoses to better understand their vulnerabilities to best support the system.
Training Coordinator
Family Resource Center
Carroll, Iowa
03.2020 - 12.2022
- Worked with central management to identify, plan, align and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
CPP (Career Preparation Phase) Manager
Denison Job Corps Center
Denison, Iowa
08.2019 - 11.2019
- Manager of the CPP Department: oversaw the CPP Coordinators and the Career Counselors
- EO Officer for the center for claims between two mor more students
- Monthly schedules for the 2 departments
- Weekly schedules for evaluations to be held on center
- Made sure weekly and monthly groups were being held to benefit the students
- Served as a mentor and advocate for students to successfully complete the Job Corps Program
Career Counselor
Denison Job Corps Center
Denison, Iowa
05.2017 - 08.2019
- Advocate for students completing the Job Corps Program
- Held a caseload of 60-80 students at a time
- Completed evaluations for each student every 60 days of them being on center to ensure they were progressing through the program
- Held weekly and monthly group depending on the students needs - healthy relationships, conflict resolution, anti-bullying, etc.
- Retention of students was a large part of the job. Doing what I could to get the students to stay and better their future
- Worked with other departments as needed - academics, trade, residential, mental health, etc.
Quality Assurance Assistant
Mid-Step Services
Sioux CIty, Iowa
05.2012 - 05.2017
- Reviewed documentation to ensure it met the state and federal guidelines for a non-profit that assisted individuals with intellectual disabilities
- Documentation was for HCBS and SCL Services
- New hire training of documentation guidelines
- New hire training for Mandatory Reporter
Supported Living Specialist
Mid-Step Services
Sioux City, Iowa
09.1997 - 05.2012
- Worked with intellectually disabled adults in a HCBS waiver home
- Assisted with learning daily tasks - cooking, cleaning, money management, etc.
- Balanced consumer checkbooks, monthly budgets, filing, and daily documentation
Education
Master of Arts - Human Services And Counseling Non-License
Bellevue University
Bellevue, NE07.2011
Bachelor of Arts - Human And Social Services Administration
Bellevue University
Bellevue, NE12.2005
Associate of Arts -
Western Iowa Tech Community College
Sioux City, IA12.2001
High School Diploma -
West Sioux High School
Hawarden, IA05.1997
Skills
- Superior communication skills
- Detail-oriented
- Excellent multi-tasker
- Adaptive team player
- Dependable and reliable
- Organized
References
References available upon request.
Timeline
Care Coordinator
Elevate-Provider Prevention Support Services
02.2023 - Current
Training Coordinator
Family Resource Center
03.2020 - 12.2022
CPP (Career Preparation Phase) Manager
Denison Job Corps Center
08.2019 - 11.2019
Career Counselor
Denison Job Corps Center
05.2017 - 08.2019
Quality Assurance Assistant
Mid-Step Services
05.2012 - 05.2017
Supported Living Specialist
Mid-Step Services
09.1997 - 05.2012
Master of Arts - Human Services And Counseling Non-License
Bellevue University
Bachelor of Arts - Human And Social Services Administration
Bellevue University
Associate of Arts -
Western Iowa Tech Community College
High School Diploma -
West Sioux High School
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