Managed comprehensive scheduling and calendar coordination to ensure timely attendance at medical and professional appointments.
Oversaw financial administration, including banking transactions, bill payments, and expense tracking with strict accuracy and confidentiality.
Provided dependable transportation support to ensure consistent on-time attendance and schedule adherence.
Patient Service Manager
Care Station Management
Springfield, NJ
08.2019 - 06.2022
Patient / Provider liaison, obtaining insurance authorization, coordination of specialty testing and surgery medical clearance.
Worked across multiple scheduling systems and calendars to optimize appointment flow, reduce conflicts, and maintain operational efficiency.
Managed pharmacy authorization processes for prescribed medications.
Salon and Spa Coordinator
J Walker Salon
Bernardsville, NJ
06.2014 - 05.2019
Welcomed clients to the salon, signed customers in for services and provided details on promotions.
Delivered efficient and effective solutions to guest issues, enhancing overall client experience.
Managed high-volume client operations, ensuring smooth transitions and timely service for 80+ daily guests.
Salon Manager
XOMA Salon & Spa
Short Hills, NJ
10.2016 - 03.2018
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Coordinated with vendors and suppliers to verify performance, enforce contract terms, and uphold service and quality standards.
Drove business performance through staff training and development, strategic promotional initiatives, and data-informed scheduling to maximize productivity and elevate customer satisfaction.
Education
A.A. - Health Science
Union County College
Cranford, NJ
Skills
Issue and conflict resolution
Organizational strengths
Invoice processing
Employee scheduling
Adaptive team player
Superior communication skills
Proficient in MS Office, SharePoint, Ironclad software, Navient, and Aprima