Paige Shepherd-Reider
Program Management Lead
Columbus,OH
Summary
Development professional with substantial experience in driving project success and harnessing innovative solutions. Committed to fostering collaborative environments and achieving outstanding results. Recognized for strategic problem-solving skills and adaptability in dynamic settings.
Overview
9
9
years of professional experience
Work History
Employee Development Lead
CoverMyMeds
Columbus, OH
03.2024 - Current
- Managed the Learning Lab the timeline, program health, and administrative needs for more than 350 applicants, 50+ lab opportunities, and +5000 development hours.
- Managed multiple strategic projects with numerous sub-projects or work streams.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
Technical Trainer
CoverMyMeds
Columbus, OH
07.2021 - 03.2024
- Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
- Developed customized learning plans for 300+ employees at different skill levels, ensuring optimal knowledge retention and skill development.
- Worked with video production team and developed new training content in various distribution channels.
- Optimized learning experiences by incorporating a variety of multimedia tools, including video tutorials and interactive simulations.
Account Coordinator
CoverMyMeds
Columbus, OH
08.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts while meeting metric expectations of 60+ interactions a day.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
Client Services Manager
Idegy.
Columbus, OH
09.2019 - 03.2020
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed customized account plans for clients to help them achieve their business goals by more than 50%.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Premium Account Specialist
Columbus Blue Jackets
Columbus, OH
03.2016 - 03.2018
- Maintained strong relationships with more than 75 clients through regular communication and proactive problem-solving efforts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Completed routine and complex account updates to resolve problems.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Collaborated with speakers or entertainers on agenda development, ensuring engaging content that aligned with client goals.
- Managed high-profile events with tight deadlines, ensuring seamless execution and positive client feedback.
Education
Bachelor of Arts - Communications
Ohio University
Athens, OH 05.2001 -
Skills
Project planning and development
Problem-solving
Cross-functional coordination
Teamwork and collaboration
Stakeholder communication
Timeline
Employee Development Lead
CoverMyMeds
03.2024 - Current
Technical Trainer
CoverMyMeds
07.2021 - 03.2024
Account Coordinator
CoverMyMeds
08.2020 - 07.2021
Client Services Manager
Idegy.
09.2019 - 03.2020
Premium Account Specialist
Columbus Blue Jackets
03.2016 - 03.2018
Bachelor of Arts - Communications
Ohio University
05.2001 -
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