Paige Sheppard
Rome,GA
Summary
Accomplished Financial Service Officer with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, and Loans. Motivated professional possessing a strong commitment to quality member service coupled with superb communication skills. Builds member loyalty by effectively resolving problems and quickly processing transactions.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
2026
2026
years of professional experience
Work History
Branch Manager
Coosa Valley Credit Union
Rome GA
2023 - Current
- Led branch operations to enhance service delivery and member satisfaction.
- Developed and implemented strategies to increase loan and deposit growth.
- Fostered a collaborative team environment through effective coaching and mentorship.
- Monitored compliance with regulations, ensuring operational integrity and risk management.
- Cultivated strong relationships with members, addressing concerns and providing tailored solutions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Assistant Branch Manager
Coosa Valley Credit Union
09.2021 - 2023
- Trained and developed new team members in alignment with branch service standards and objectives.
- Coached and developed branch staff by offering constructive feedback.
- Opened /closed Branch.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Supervised team of branch employees and made recommendations regarding performance evaluations.
- Oversaw daily branch operations, ensuring compliance with credit union policies and procedures.
- Assisted in training and mentoring new staff, fostering a collaborative team environment.
FSO II
Coosa Valley Credit Union
06.2015 - 2021
- Open/close accounts such as Checking, Savings Money Markets IRA's.
- Handle various accounting transactions.
- Perform all duties for Financial Service Officer.
- Pull daily branch reports.
- Sell cashier's checks and money orders.
- Answer telephone inquiries on products including checking, savings, loans and lines of credit.
- Maintain friendly and professional member interactions.
- Transfer money from main vault to potter vault when needed.
- Record outgoing transactions from vault.
- Balance all vaults.
- Prepare shipment order to be received from Federal Reserve.
- Process Personal, Primary pledge loans, 90 day notes as well as Vehicle loans.
- Do monthly balancing reports on all tellers
- Quarterly audits.
- Perform duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Resolve loan discrepancies promptly when brought to attention
- Maintained energy and enthusiasm in fast-paced environment
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Assistant Manager
Dollar General
04.2010 - 06.2014
- Prepared all cash drawers.
- Ran end of day reports.
- Prepared schedules for manager.
- Implemented disciplinary actions when needed.
- Opened and closed store.
- Prepared bank deposits.
- Participated in conference calls concerning store and monthly reports.
Education
High School Diploma - undefined
Model High School
3252 Calhoun rd. Rome, Ga 301612008
Skills
- Cash handling expertise
- Proven leadership qualities
- Strong work ethic
- Critical thinking skills
- Problem solving abilities
- Adaptability to ongoing changes in staff and policies
- Building employees work schedule
- Initiating and finalizing loans
- Responsible
- Good listening skills
Timeline
Assistant Branch Manager
Coosa Valley Credit Union
09.2021 - 2023
FSO II
Coosa Valley Credit Union
06.2015 - 2021
Assistant Manager
Dollar General
04.2010 - 06.2014
High School Diploma - undefined
Model High School
Branch Manager
Coosa Valley Credit Union
2023 - Current