Paige Strickland
El Prado,NM
Summary
Customer service professional commended for exceptional customer satisfaction, speedy resolutions and consistent reliability. Strategic and persuasive with six years of experience working in customer-facing environments. Accustomed to using my communication and active listening skills to solve problems that create positive outcomes. Enthusiastic with superior skills in working in both team-based and independent environments. Bringing strong work ethic and excellent organizational skills to any setting. Excited to expand my skills, while working beside a great team.
Overview
7
7
years of professional experience
Work History
Loan Officer
Otero Federal Credit Union
03.2022 - 12.2023
- Originated, reviewed, processed, closed and administered member loans.
- Complete all member title work applications.
- Branch Manager Designee
- Handling all delegated manager tasks including scheduling, ATM balancing and branch/vault balancing.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Submitted loan applications to underwriter for verification and recommendations.
Title Clerk
Marine Max, Texas MasterCraft
08.2020 - 03.2022
- Entered title and vehicle information into database.
- Received and processed paperwork for titles and new license plates.
- Helped with all floor inventory of units, kept up to date with new units as well as trade-ins and sales.
- Communicated with customers to resolve common title issues.
Member Service Representative
Otero Federal Credit Union
02.2017 - 07.2020
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Assisted members with correcting account, service and system issues.
- Learned internal systems and related service role duties to provide skilled team backup in handling member demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses for members.
- Kept a balanced cash drawer, and was thorough with each member transaction taking in and giving cash back.
- In charge of training all new hire Member Relation Specialists
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM06.2017
Skills
- Customer Service/Member service relations
- Cash Handling
- Management and Leadership
- Time Management
- Organization and Effeciency
- Team Player
Additional Information
I have recently re-located to the El Prada/Taos area from Alamogordo, NM. I am searching for an opportunity to be able to continue my career here, in the financial and customer service industry. I love meeting new people, and being a part of a team that not only makes the work place positive, but also makes a positive impact within the community.
Timeline
Loan Officer
Otero Federal Credit Union
03.2022 - 12.2023
Title Clerk
Marine Max, Texas MasterCraft
08.2020 - 03.2022
Member Service Representative
Otero Federal Credit Union
02.2017 - 07.2020
High School Diploma -
Alamogordo High School
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