Jacob Palmer
Oakland,CA
Summary
Professional with solid background in financial industry, prepared for this role. Skilled in loan assessment, risk analysis, and customer service, ensuring optimal client satisfaction and compliance. Strong focus on team collaboration and adaptability, enabling effective response to changing business needs. Reliable and results-driven, consistently contributing to organizational success.
Overview
16
16
years of professional experience
Work History
Loan Officer
NALN
07.2024 - 07.2025
- Accepted calls and began loan applications for customers.
- Ensure accuracy and submit applications to underwriting for approval.
- Complete income verification, verify documents are accurate for funding.
- Directed sales performance to achieve and surpass monthly sales goals.
Member Service Representative II
SchoolsFirst FCU
05.2023 - 07.2024
- Advocated for Members by facilitating Loan Applications to ensure their needs were met.
- Processed new Memberships and additional share requests with precision, enhancing Member satisfaction.
- Delivered compassionate and empathetic service to each Member, fostering trust and loyalty.
- Underwrite loans that were automatically approved and verify accuracy with credit history, debt to income ratios, and other factors regarding approval.
Loan Originator
Noble Credit Union
10.2018 - 02.2023
- Assisted Members with loan applications over the phone, ensuring clear understanding of options.
- Funded loans for Members that were done over the phone or online.
- Informed Members of loan decisions promptly, enhancing transparency in the process.
- Built lasting relationships with Members by establishing trust through consistent communication and support.
- Verified income by reviewing paystubs, W2s, and tax returns for loan applications. with paystubs, W2s, and tax returns.
- Completed DMV documents for auto loans to facilitate vehicle registration. for auto loans.
Loan Officer Assistant
Homestreet Bank
05.2016 - 05.2018
- Displayed a one-team spirit assisting the Loan Officer with applications & updating applications.
- Analyzed all income and asset documentations to determine eligibility.
- Served as a trusted advisor for Members to submit complete loan applications to Underwriting and Processing.
- Assisted with any Marketing needs.
Loan Officer
First Source Federal Credit Union
04.2009 - 07.2015
- Served members daily with no judgment to help with any banking needs.
- Strived for excellence while exceeding quarterly sales goals.
- Analyzed financial status and credit eligibility to determine loan qualifications.
- Underwrote full loan applications within underwriting limits.
- Submitted loan applications to Underwriting for recommendation.
- Processed and funded loan applications efficiently to ensure timely access to funds for members.
- Built lasting relationships with members, gaining their trust and resulting in increased loans and memberships through referrals.
Education
High School Diploma -
West Canada Valley
NewportSkills
- Database management
- Member relationship management
- Documentation review
- Client relations
- Credit analysis
- Customer service-focused
- Underwriting guidelines
- Financial advising
- Sales expertise
Personal Information
Title: Member Service Representative II
Timeline
Loan Officer
NALN
07.2024 - 07.2025
Member Service Representative II
SchoolsFirst FCU
05.2023 - 07.2024
Loan Originator
Noble Credit Union
10.2018 - 02.2023
Loan Officer Assistant
Homestreet Bank
05.2016 - 05.2018
Loan Officer
First Source Federal Credit Union
04.2009 - 07.2015
High School Diploma -
West Canada Valley