Paige Swank
Wichita,KS
Summary
Accomplished General Manager with a proven track record, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and workflow scheduling, coupled with exceptional leadership and communication abilities. Demonstrated success in team management and process optimization, significantly improving service delivery and compliance.
Overview
2
2
years of professional experience
Work History
CSR Administrator
Elite Transportation Llc
Wichita, KS
08.2024 - 01.2025
- Organized load schedules according to priorities and available resources.
- Operated computer systems to find addresses, calculate estimated arrival times, and navigate when needed.
- Answered customer requests with information about product availability, shipping information and status updates.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Worked with routing specialists, route managers and service department to optimize routes.
- Resolved customer complaints related to service issues or delays.
- Advised personnel about accidents, weather conditions or other hazards.
- Assigned drivers to appropriate routes based on customer needs.
- Created daily reports detailing response times, call volumes, and other pertinent information.
General Manager
Smoothie King
Derby, KS
11.2023 - 05.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed market trends to inform business decisions and strategies.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Checked shelf inventory for accuracy.
- Executed tasks for maintaining accurate inventory.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed regular inventory assessments to maintain accuracy in truck ordering process.
General Manager
Papa Johns
Wichita, KS
08.2022 - 11.2023
- Performed administrative tasks such as filing paperwork and responding to emails.
- Developed training materials and conducted user training sessions on document management systems.
- Identified training needs within the team and developed appropriate training plans.
- Conducted inventory counts as required; completed paperwork associated with inventory control activities.
- Organized shelves and stocked inventory.
- Provided guidance and support to junior staff members regarding sales operations processes and procedures.
- Worked closely with internal teams such as marketing, design, analytics, product development and sales to ensure successful campaign execution.
- Generated product interest through creative marketing campaigns.
- Photographed artwork for marketing purposes.
- Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
Education
GED -
KANSEL
Wichita05-2013
Skills
- Inventory counting
- Workflow scheduling
- Effective communication
- Excellent attention to detail
- Ethical leadership
- Excellent customer service skills
- Dependable and responsible
- Self-Directed
- Friendly, positive attitude
- Analytical thinking
- Data management
- Cultural awareness
- Team management
Timeline
CSR Administrator
Elite Transportation Llc
08.2024 - 01.2025
General Manager
Smoothie King
11.2023 - 05.2024
General Manager
Papa Johns
08.2022 - 11.2023
GED -
KANSEL
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