N. Paige Thompson
Lebanon,IN
Summary
Professional office support specialist with extensive experience in administrative functions and a strong background in healthcare support. Skilled in managing patient care operations and enhancing workflow efficiency. Excellent organizational abilities and a commitment to delivering exceptional customer service and fostering collaborative relationships with multidisciplinary teams.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Mobile Crisis Response Peer
Aspire Indiana Health
Noblesville, IN
11.2025 - 04.2026
- Provided community-based crisis services in the location where the individual was experiencing the crisis
- Through a co-response model, I worked hand-in-hand with community partners, law enforcement, first responders and social workers when a behavioral health need was identified
- Responded in a timely manner to all requests for crisis intervention, transportation, finding shelter, pharmacy needs, etc.
- Provided comprehensive crisis counseling and safety planning for clients in need
- Maintained excellent working relationships with first responders, law enforcement, and hospitals
- Performed assessments that rated suicide severity risk for patients at the request of various Emergency Departments
- Provided outreach to clients at risk for potential crisis
- Coordinated referrals to treatment services as well as external resources/services
- Maintained rigorous training and education on behavioral health
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
House Supervisor Support
Schneck Medical Center
Seymour, IN
01.2025 - 06.2025
- Assisted house supervisor in overseeing patient care, staffing, and administrative functions to ensure smooth operations across all departments
- Assisted nursing staff with patient care tasks and shift needs
- Maintained accurate inventory of medical supplies, supporting proper billing practices and reducing errors
- Supported communication between departments to enhance workflow efficiency
- Audited patient facing staff to ensure compliance with patient care standards
- Completed thorough chart audits regularly to ensure accuracy of documentation and adherence to established guidelines and federal laws
- Enhanced unit operations by providing administrative support to nurses, physicians, and other healthcare staff
- Provided exceptional customer service by addressing and resolving any issues or concerns from patient's family members, promoting trust and confidence in the healthcare team
- Facilitated smooth transitions during shift changes by preparing detailed handoff reports for incoming staff members
Patient Access Services
Columbus Regional Hospital Emergency Department
Columbus, IN
01.2023 - 11.2024
- Patient Registration : updated demographics, verified insurance eligibility, registered patients for Medicaid, filed forms in patient's EMR, etc.
- Answered a multi-line phone system, checked in patients for ED as well as scheduled procedures, assisted visitors and guests, restocked supplies, etc.
- Excellent communication skills, both verbal and written
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Developed and maintained courteous and effective working relationships with providers, first responders and law enforcement
- Worked flexible hours across night, weekend, and holiday shifts
- Worked effectively in fast-paced, often chaotic and/or emergent environments
Administrative Assistant
Eli Lilly And Company
Indianapolis, IN
11.2021 - 10.2022
- Supported executive partners with complex calendar management, scheduling meetings, planning and executing team events, expense reports, coordinating travel arrangements, etc.
- Optimized complex calendar management for executives partners by scheduling appointments strategically while considering priorities, time zones and minimizing conflicts
- Coordinated daily office operations to enhance executive workflow efficiency
- Liaised with internal teams to facilitate communication and collaboration on projects
- Managed correspondence and communication, maintaining confidentiality and professionalism at all times
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Assisted in preparing reports and presentations for departmental meetings
Executive Assistant
IU Health Methodist Hospital
Indianapolis, IN
09.2019 - 09.2021
- Managed communications between hospital departments, facilitating streamlined information flow
- Developed and maintained office systems, enhancing operational efficiency and organization
- Prepared meeting agendas and materials, contributing to effective decision-making processes
- Oversaw office supply inventory management, negotiating vendor contracts to reduce costs while maintaining quality services
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action
- Seamlessly interacted with colleagues to plan and complete special projects
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities
- Offered assistance, collaboration and clerical support to auditors throughout entire review process
- Handled confidential and sensitive information with discretion and tact
- Answered high volume of phone calls and email inquiries
- Coordinated events and worked on ad hoc projects
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
Administrative Assistant
Extremity Solutions
Indianapolis, IN
01.2013 - 05.2019
- Streamlined office procedures by implementing a digital filing system, improving document retrieval speed
- Assisted in preparing reports, ensuring accuracy
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry for vital company information
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Program Coordinator
Indiana Medicaid (Managed Health Services - Centene)
Indianapolis, IN
01.2002 - 12.2012
- Outreach to Indiana Medicaid recipients to educate on a variety of topics, including prenatal care, lead paint awareness, emergency department utilization, etc.
- Utilization Review
- Case Management (non-clinical)
- NICU & Denials
- Analyzed program data to identify trends, providing insights for strategic decision-making and continuous improvement
- Trained and mentored junior staff members, fostering professional development and promoting a culture of knowledge sharing within the team
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns
- Increased participant engagement by tailoring program content to meet diverse community needs
Education
Associate of Science - Information Technology
Harrison College
INSkills
- EHR: Epic, Meditech, Athena
- Microsoft and Google office suites
- HIPAA
- BLS, CANS/ANSA, Crisis Prevention Intervention (CPI) certified
- Project Management
Hard Skills:
- Communication and Interpersonal Skills
- Conflict resolution
- Customer Service
- Problem Solving
- Flexible and adaptable
Soft Skills:
Certification
- Basic Life Support Certified
- CANS/ANSA Certified
Timeline
Mobile Crisis Response Peer
Aspire Indiana Health
11.2025 - 04.2026
House Supervisor Support
Schneck Medical Center
01.2025 - 06.2025
Patient Access Services
Columbus Regional Hospital Emergency Department
01.2023 - 11.2024
Administrative Assistant
Eli Lilly And Company
11.2021 - 10.2022
Executive Assistant
IU Health Methodist Hospital
09.2019 - 09.2021
Administrative Assistant
Extremity Solutions
01.2013 - 05.2019
Program Coordinator
Indiana Medicaid (Managed Health Services - Centene)
01.2002 - 12.2012
Associate of Science - Information Technology
Harrison College