Results-driven Inbound Operations Manager with over 5 years of experience overseeing large-scale fulfillment and distribution operations. Manages 40 shift managers and 1,000+ associates daily, executing business strategies to enhance safety and efficiency. Proven success in launching new facilities, solving operational challenges, and improving quality and productivity while fostering leadership development.
5
Years of experience
Work History
Inbound Operations Manager
3 Months
AMAZON FULFILLMENT CENTER (RDU1) - Garner, NC | 06.2026 - Current
Lead end-to-end inbound shift operations with accountability for 40 managers and 1,000+ associates per day, aligning labor, capacity, safety, quality, productivity, and execution against site and network goals.
Drove performance through multi-layer leadership organization, set operating mechanisms, developed managers, removed barriers, and translated data and scorecard performance into actionable priorities.
Led cross-functional execution across high-volume operation, balanced short-term service demands with long-term capability building, process improvement, and ensured organizational health.
Led the successful launch of a new 1M+ sq. ft. distribution facility, achieving #1 performance ranking among all 2025 facility openings with 107% volume accuracy, 104% rate accuracy, and 56M units processed during ramp-up; owned department achieved #1 versus every ASR launch.
Led night-shift operations, mentoring 2 operations supervisors and 7 area managers across packing, shipping, and capacity-planning functions to enhance operational efficiency.
Implemented automated scanning technology that reduced processing time by 50% and increased productivity by 2%, creating capacity for 64,300 additional units annually.
Reduced shipping errors by 51% through an associate empowerment program that trained 50+ associates in advanced problem-solving techniques.
Installed digital performance displays across departments, eliminating 2 minutes of non-productive time per employee per shift and saving 25,500 labor hours annually.
Area Manager II
1 Year 9 Months
AMAZON FULFILLMENT CENTER (PDX8) | 08.2023 - 05.2025
Authored contingency-planning standard operating procedures adopted in 104+ facilities nationwide, enhancing operational readiness and resilience.
Acted as a regional subject-matter expert and trainer, conducting operations academies for managers and supervisors across multiple facilities.
Developed a leadership onboarding program that trained 5 senior managers and 8 new managers and facilitated 9 employee promotions.
Served as a regional subject-matter expert and trainer, conducting operations academies for managers and supervisors across multiple facilities.
Chosen for leadership and culture roles as President of Mental Health and Wellness, Vice President of TPA4 WomenAtAmazon, and Associate Safety Committee Leader.
Developed a facility-readiness assessment tool that improved operational compliance from 66% to 99% in four weeks.
Oversaw daily operations to ensure timely order fulfillment and exceptional customer satisfaction.
Managed team performance, implementing training programs to enhance productivity and safety compliance.
Developed strategies to streamline processes, reducing operational delays in packaging and shipping workflows.
Education
B.S. - Management
UNIVERSITY OF CENTRAL FLORIDA (UCF), COLLEGE OF BUSINESS - Orlando, Florida
05-2023
UCF Pegasus Scholarship recipient and recipient of 9 additional community/corporate academic merit scholarships.
Team Leader/Spokesperson of the winning team in the UCF College of Business Capstone Competition.
President and Vice President of SAI Zeta Tau Professional Music Fraternity; UCF Marching Knights Piccolo Section Leader/Coordinator.
Skills
Startup leadership
Leadership development
Workforce leadership
Operational Readiness
Cross-Functional Collaboration
KPI management
Data-driven decisions
Safety & Quality
Accomplishments
Promoted to Inbound Operations Manager in June 2026; now lead shift execution through 40 managers and 1,000+ associates each day.
Achieved the #1 national scorecard ranking while operating in Florida; one year later, the new site launched under my leadership achieved #1 on the national scorecard.
Launched a 1M+ sq. ft. distribution facility that ranked #1 among 2025 facility openings, delivering 107% volume accuracy, 104% rate accuracy, and 56M units processed during ramp-up.
Authored contingency-planning standard operating procedures adopted across 104+ facilities nationwide, extending local operational improvements into enterprise-wide practice.
Eliminated 700,000 quality processing errors and generated $6M in cost savings through root-cause analysis and a corrective-action program shared across all operational shifts.
Built leadership pipelines by training senior managers and new managers and facilitating nine employee promotions while serving as a regional subject-matter expert and trainer.
Certification
Microsoft Office Specialist: Word, PowerPoint, Excel, Adobe Certified: Photoshop, InDesign, Internet Business Associate Certification (CIW)
Personal Information
Youth volleyball AAU coach
Sigma Alpha Iota National Music Fraternity
Amazon interviewer, bar raiser, and mentor
Timeline
Inbound Operations Manager
AMAZON FULFILLMENT CENTER (RDU1)
06.2026 - CurrentRead more
Area Manager II
AMAZON FULFILLMENT CENTER (PDX8)
05.2025 - 06.2026Read more
Area Manager II
AMAZON FULFILLMENT CENTER (PDX8)
08.2023 - 05.2025Read more
Area Manager Intern
AMAZON FULFILLMENT CENTER (TPA1)
06.2022 - 08.2022Read more
Area Manager Intern
AMAZON FULFILLMENT CENTER (TPA2)
06.2021 - 08.2021Read more
UNIVERSITY OF CENTRAL FLORIDA (UCF), COLLEGE OF BUSINESS - B.S., Management