Paige Walker
Snellville,GA
Summary
Results-orient Communications expert bringing expertise in accounting, computer literacy, team management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
8
8
years of professional experience
Work History
Operations Support Specialist
FanDuel
07.2023 - Current
- Monitored operations and reviewed records and metrics to understand company performance.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Inside Sales Specialist
Mccoy Realty
03.2021 - 08.2023
- Leveraged digital and telephone approaches to generate sales leads.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Developed and deepened customer relationships to drive revenue growth.
- Increased sales by 10%
Office Manager
Fry's Plastic
03.2017 - 07.2021
- Executed communications strategies by using deliverables to drive employee engagement.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- 'Managed over 50 customer calls per day.
Education
Bachelor of Arts - Business Communications
Temple University
05-2016
Skills
- Sales Tracking
- Issue and Complaint Resolution
- Transaction Processing
- Traditional Marketing
- Technical Troubleshooting
- Hardware Diagnostics
- P>Training development aptitude
- P>CRM
- Application Support
- Technical Support
Education and Training
other
Interests
Taking CompTIA certification course currently.
Timeline
Operations Support Specialist
FanDuel
07.2023 - Current
Inside Sales Specialist
Mccoy Realty
03.2021 - 08.2023
Office Manager
Fry's Plastic
03.2017 - 07.2021
Bachelor of Arts - Business Communications
Temple University
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