Paige Warnsley
Albion
Summary
Experienced customer service professional with over 14 years in diverse roles, including healthcare and corporate environments. Proven ability to lead teams, resolve complex issues, and improve customer support response times by 21-30%. Skilled in case management, problem solving, and administrative operations. Seeking a Customer Service Manager position to leverage strong leadership and communication skills for enhanced customer satisfaction.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Georgia-Pacific
Albion
10.2020 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to ensure satisfaction
- Resolved complex customer complaints by investigating root causes and implementing effective solutions
- Improved customer support response time enhancing overall service quality
- Utilized Microsoft Office Suite to document interactions and track customer concerns efficiently
- Managed live chat and email customer support channels to provide timely assistance
- Prioritized tasks to handle high volumes of requests while maintaining attention to detail
- Collaborated with team members to share best practices and improve customer service processes
- Achieved HIPAA compliance in all customer interactions involving sensitive information
Case Manager
Awakenings Rehabilitation
Albion
03.2018 - 09.2020
- Coordinated and provided client-centered care that was safe, timely, and effective
- Managed case assignments, drafted service plans, and reviewed case progress for closure
- Advocated for patients to help them make informed decisions about treatment options
- Maintained regular interaction with patients to track progress and ensure satisfaction
- Ensured documentation and case management met compliance and quality standards
PCA Personal Care Assistant/Caregiver
Mapplewood of Marshall
Marshall
02.2015 - 12.2016
- Assisted disabled and chronically ill residents with daily personal hygiene and grooming
- Supported medication administration, dressing, and undressing for residents
- Performed vital checks and ensured HIPAA compliance in all patient interactions
- Provided compassionate care to improve residents' quality of life
Health Care Assistant
RMS of Ohio
Kettering
01.2012 - 01.2013
- Maintained accurate patient records and scheduled appointments
- Assisted clients in achieving productive goals and improving well-being
- Transported clients to medical appointments and completed errands as needed
- Supported medication management and performed housekeeping tasks
Retail Sales Associate
TJ Maxx
Jackson
05.2011 - 08.2012
- Maintained up-to-date knowledge of customer buying habits to improve sales
- Developed and executed sales promotions to increase store revenue
- Created attractive displays and organized items for visual appeal
- Provided professional responses to incoming telephone calls
- Solicited referrals from satisfied clients to grow customer base
Student Assistant
Wilberforce University Police Department
Wilberforce
09.2009 - 05.2012
- Received and transferred incoming calls to appropriate departments
- Typed and filed necessary department forms to support office operations
- Provided administrative support to ensure smooth departmental workflow
Education
Bachelor of Arts - Rehabilitation Services Mental Health
Wilberforce University
Wilberforce, OHSkills
- Case management
- Customer support
- CPR/First Aide
- Customer service
- Leadership
- Task prioritization
- Problem solving
- Multi-tasker
- Team player
- Mental health
- Excellent multitasker
- Microsoft PowerPoint
- Documentation
- Patient interaction
- HIPAA
Certification
Driver's license
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Georgia-Pacific
10.2020 - Current
Case Manager
Awakenings Rehabilitation
03.2018 - 09.2020
PCA Personal Care Assistant/Caregiver
Mapplewood of Marshall
02.2015 - 12.2016
Health Care Assistant
RMS of Ohio
01.2012 - 01.2013
Retail Sales Associate
TJ Maxx
05.2011 - 08.2012
Student Assistant
Wilberforce University Police Department
09.2009 - 05.2012
Bachelor of Arts - Rehabilitation Services Mental Health
Wilberforce University