Brianna Funderburg
Austell,GA
Summary
Licensed Inside Sales professional with over a decade of remote customer service and sales experience across automotive, financial, and outreach sectors. Proven success in meeting quotas, handling high call volumes, and using CRM tools like Salesforce and Zendesk to drive customer satisfaction. Skilled in relationship-building, needs-based selling, objection handling, and documentation accuracy. Seeking to bring sales expertise and service excellence to a dynamic remote inside sales team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Associate (Remote)
General Motors (GMC)
08.2022 - 07.2024
- - Supported inbound customer inquiries related to automotive service contracts, warranties, and claims.
- - Delivered consistent, high-quality service, contributing to a 90%+ customer satisfaction rating.
- - Utilized Salesforce CRM to track interactions, manage leads, and maintain documentation accuracy.
- - Worked in a high-volume, metrics-driven environment while maintaining call quality and compliance.
- Teleperformance
Night Auditor / Clerk
Imperial Place & Bag Co.
10.2021 - 04.2022
- - Balanced daily transactions and generated financial reports for audit purposes.
- - Investigated discrepancies and reported findings to upper management.
Customer Service Representative (Remote)
NSPIRE Outreach
12.2018 - 12.2019
- - Conducted outbound calls to schedule appointments, verify information, and resolve service-related issues.
- - Delivered empathetic service to support customer retention and organization mission goals.
- - Maintained precise records, aiding in performance tracking and donor engagement.
Sales Consultant (Remote)
Motor Club of America
04.2016 - 04.2017
- - Promoted and sold service memberships through phone consultations and online outreach.
- - Explained product benefits and closed sales while addressing objections with confidence.
- - Recorded customer information in CRM and followed up on leads to drive revenue.
Collections & Customer Service Agent (Remote)
Sequium Asset Solutions
01.2014 - 10.2014
- - Managed inbound/outbound calls for debt recovery, verifying identity and arranging payment plans.
- - Navigated HIPAA regulations to ensure secure data handling.
- - Maintained detailed notes and performed account audits to ensure resolution accuracy.
Education
Associate Degree - Medical Billing & Coding
Ultimate Medical Academy
Tampa, FL01.2026
Business Administration Coursework
Strayer University
High School Diploma - undefined
B.B. Comer High School
Skills
- Licensed Inside Sales (Remote)
- Needs-Based Consultative Selling
- Inbound/Outbound Call Handling
- CRM Platforms: Salesforce, Zendesk
- Remote Customer Service
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Cross-Team Communication (Zoom, Teams, Slack)
- Sales Pipeline Management
- Objection Handling & Customer Retention
- Time Management & Goal Achievement
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Salesforce, Zendesk
- Remote Communication Tools: Zoom, Teams, Slack
- Call Center & POS Systems
Accomplishments
I have achieved several academic and professional accomplishments that demonstrate my dedication and skills. I made the Dean’s List and earned Honor Roll recognition for maintaining high academic performance. Professionally, I am CNA certified and CPR certified, highlighting my commitment to healthcare and patient safety. I have also received Employee of the Month recognition for exceptional work performance, and I hold a certification in sanitation, demonstrating my attention to detail and dedication to maintaining a safe and clean environment.
Certification
- Certified Nursing Assistant (CNA)
- CPR, First Aid & AED Certified
Languages
English
Full Professional
Timeline
Customer Service Associate (Remote)
General Motors (GMC)
08.2022 - 07.2024
Night Auditor / Clerk
Imperial Place & Bag Co.
10.2021 - 04.2022
Customer Service Representative (Remote)
NSPIRE Outreach
12.2018 - 12.2019
Sales Consultant (Remote)
Motor Club of America
04.2016 - 04.2017
Collections & Customer Service Agent (Remote)
Sequium Asset Solutions
01.2014 - 10.2014
Business Administration Coursework
Strayer University
High School Diploma - undefined
B.B. Comer High School
Associate Degree - Medical Billing & Coding
Ultimate Medical Academy