PAISLEY Bickford
Baton Rouge,LA
Summary
Results-driven professional with extensive experience in customer service and team leadership. Proficient in conflict resolution and communication, ensuring high levels of customer satisfaction and loyalty. Skilled Key Holder with proven track record in retail sales strategy and upselling techniques, contributing to organizational goals through effective team collaboration.
Overview
7
7
years of professional experience
Work History
Key Holder Supervisor
Office Depot Inc
10.2023 - 03.2025
- Supervised daily store operations, ensuring compliance with corporate policies and procedures.
- Trained and mentored new team members on customer service standards and sales techniques.
- Managed cash handling processes, including deposits, reconciliation, and register maintenance.
- Coordinated merchandise displays to enhance product visibility and drive customer engagement.
Cashier Team Lead
Big Lots Stores, Inc.
05.2021 - 08.2023
- Supervised cashier team, ensuring efficient and accurate transaction processing.
- Trained new cashiers on register operations and customer service standards.
- Managed scheduling to optimize coverage during peak shopping hours.
- Resolved customer inquiries and issues, enhancing overall satisfaction levels.
Shift Lead Manager
Arbys
04.2021 - 07.2023
- Enhanced food safety compliance through daily operations supervision.
- Mentored team members to improve service quality and performance.
- Ensured kitchen operations met food safety and sanitation standards consistently.
- Trained new staff on cooking techniques and efficient workflow practices.
Shift Leader
Smoothie King
02.2018 - 10.2020
- Ensured quality standards and customer satisfaction through effective operational supervision.
- Maintained strict compliance with food safety and sanitation regulations in kitchen operations.
- Enhanced customer satisfaction by creating seasonal menu specials using fresh ingredients.
- Executed quality control measures while overseeing multiple cooking stations efficiently.
- Streamlined daily operations to boost team productivity and service excellence.
Education
Associate of Science - Liberal Arts And Sciences
Baton Rouge Community College
Baton Rouge, LAHigh School Diploma -
Cypress Connections Academy
Baton Rouge, LA05-2014
Skills
- Analytical reasoning
- Customer service
- Critical thinking
- Data entry
- Store operations
- Employee scheduling
- Training and mentoring
Languages
American Sign Language
Elementary
Timeline
Key Holder Supervisor
Office Depot Inc
10.2023 - 03.2025
Cashier Team Lead
Big Lots Stores, Inc.
05.2021 - 08.2023
Shift Lead Manager
Arbys
04.2021 - 07.2023
Shift Leader
Smoothie King
02.2018 - 10.2020
Associate of Science - Liberal Arts And Sciences
Baton Rouge Community College
High School Diploma -
Cypress Connections Academy