Paisley Gavin
Orleans,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience within the restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Volunteer
The National Organization Of Rare Diseases
12.2023 - Current
- Enhanced community engagement by organizing and helping with outreach events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Waitress and Bartender
The Barley Neck Inn
05.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Trusted to handle large amounts of money and alcohol into the late evening.
- Broke sales records in service through quick and experienced effort.
Member
Alpha Epsilon Phi
09.2021 - Current
- Served as Standards Chair
- Served on Standards Board
- Applied to Panhellenic and selected as Recruitment Counselor
- Appointed as a member to help select 2023 Executive Board
Waitress and Bartender
The Rail
03.2021 - Current
- Worked as a waitress or bartender six days a week during the peak summer months on Cape Cod
- Helped the newly opened restaurant serve good food and drinks promptly and efficiently
- Trained and mentored new employees to optimize performance
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Babysitter
Summer Sitters
09.2020 - 09.2023
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Trusted and relied on by the company to travel to clients homes and take care of their children in a responsible and patient way.
- Created fun and healthy activities to keep children engaged and happy while the parents are away.
Customer Service Supervisor
The Local Scoop
05.2016 - 09.2021
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Bachelor of Arts - Economics
University of Massachusetts Amherst
Amherst, MA05.2024
Bachelor of Science - Sustainable Community Development
University of Massachusetts Amherst
Amherst, MA05.2024
Skills
- Fundraising
- Management Experience
- Proficient in Microsoft Applications
- Great with Customer Service: 6 years of experience
- Trained in GIS
- Trained in R
- Research and Analysis Experience
- Experience Training New Employees
Timeline
Volunteer
The National Organization Of Rare Diseases
12.2023 - Current
Waitress and Bartender
The Barley Neck Inn
05.2023 - Current
Member
Alpha Epsilon Phi
09.2021 - Current
Waitress and Bartender
The Rail
03.2021 - Current
Babysitter
Summer Sitters
09.2020 - 09.2023
Customer Service Supervisor
The Local Scoop
05.2016 - 09.2021
Bachelor of Arts - Economics
University of Massachusetts Amherst
Bachelor of Science - Sustainable Community Development
University of Massachusetts Amherst
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