Paisley Heisser
Metairie,LA
Summary
I am a dedicated barista who loves crafting coffee. Customer service is always my priority. I enjoy getting to know regulars, and memorizing their favorite drink. Teamwork is very important to me, and I am always ready to help a team member. I have emerged as a leader, and I am comfortable taking charge during a rush. I am a fast learner, and I am seeking to increase my knowledge of coffee and advance as a barista.
Overview
7
7
years of professional experience
Work History
Barista/Team Lead
PJ's Coffee
Metairie, LA
07.2023 - Current
- Prepared and served a variety of coffee beverages, teas, and pastries.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared delivery service orders, and large catering orders.
- Maintained cleanliness and organization of the coffee shop environment.
- Managed cash register transactions, ensuring accurate handling of payments and reward program.
- Opened and closed the store.
- Opened and closed registers, and made bank deposit runs.
- Monitored inventory levels of supplies and restocked when necessary.
- Completed inventory and placed orders for truck deliveries.
- Collaborated with team members to enhance overall customer experience.
- Trained new baristas on company policies, procedures, and food-handling safety standards.
- Followed health and safety regulations to ensure a safe workspace.
- Covered shifts for call outs and shortages.
Barista/Key Holder
French Press Coffee House
Metairie, LA
03.2021 - 06.2023
- Pulled espresso shots, prepared high-quality coffee, teas, and bubble teas, following standardized recipes.
- Prepared breakfast and lunch menu items.
- Baked and decorated cakes and pastries.
- Paid out customer winnings from slot machines.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Opened and closed the store.
- Managed cash register transactions, ensuring accurate handling of payment and reward program.
- Opened and closed registers.
- Monitored inventory levels of supplies and restocked when necessary.
- Collaborated with team members to enhance overall customer experience.
- Trained new baristas on company policies, procedures, and food-handling safety standards.
Cashier/Processing
Krispy Kreme Donuts
Metairie, LA
01.2019 - 12.2020
- Caught, boxed, and sealed donuts from the production line.
- Frosted and decorated donuts, including seasonal specialties.
- Filled large orders for route pickup.
- Prepared orders for Postmates and ensured the driver received the correct order.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained cleanliness and organization of workstations for the night shift.
- Managed cash register transactions, ensuring accurate handling of payments and reward program.
- Prepared and served a variety of coffee beverages.
Education
High School Diploma -
East Jefferson High School
Metairie, LA05-2019
Skills
- Coffee preparation
- Customer service
- Cash handling
- Inventory management
- Food safety compliance
- Team collaboration
Timeline
Barista/Team Lead
PJ's Coffee
07.2023 - Current
Barista/Key Holder
French Press Coffee House
03.2021 - 06.2023
Cashier/Processing
Krispy Kreme Donuts
01.2019 - 12.2020
High School Diploma -
East Jefferson High School