Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in a call center role.
Overview
8
8
years of professional experience
Work History
Community Child Care Worker
Stepping Stones Preschool
09.2022 - 03.2023
Increased parent satisfaction by actively seeking feedback and implementing suggestions for program improvement.
Reduced behavioral issues by implementing positive reinforcement techniques and promoting a structured environment.
Improved child safety by conducting regular facility inspections and adhering to strict guidelines for supervision.
Successfully resolved conflicts between children using effective mediation strategies, promoting a peaceful atmosphere within the center.
Maintained accurate records of each child''s progress, providing valuable information for parents during conferences and meetings.
Assisted children in building social skills through group activities and guided interactions, fostering a sense of community among peers.
Enhanced child development by implementing age-appropriate activities and educational programs.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Provided emotional support and guidance to children during difficult times.
Enforced rules and managed behavior through developmentally appropriate discipline.
Sales Specialist
Kingdom
08.2015 - 11.2016
Built rapport with customers and assessed needs to make product recommendations and upsell.
Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Built strong client relationships through consistent communication and effective problemsolving.
Provided first-rate service to all customers and potential customers.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Demonstrated product features, answered questions and persuasively overcame objections.
Drafted, finalized and submitted paperwork to complete sales.
Education
Bachelor of Science - Psychology
Commonwealth University
31 S Academy St, Mansfield, PA 16933
12-2026
Skills
Strong tolerance
Collaborative problem-solving
Emotional support
Problem-solving
CPR training
Attention to detail
Special needs care
Proficient in managing multiple tasks
Positive reinforcement
Reliability
Interpersonal relationships
Excellent communication
Group management
Timeline
Community Child Care Worker
Stepping Stones Preschool
09.2022 - 03.2023
Sales Specialist
Kingdom
08.2015 - 11.2016
Bachelor of Science - Psychology
Commonwealth University
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