PAKOU ROBISON
MADISON,Alabama
Summary
Knowledgeable professional with a solid foundation in customer service, prepared to deliver exceptional guest experiences and successful at promoting customer loyalty, and satisfaction. Diligent in attention to individual needs and a dedicated relationship-builder with excellent organizational skills, strengths and superior work ethic. Eager individual with hands-on experience in cosmetology, known for adaptability, and creativity, aiming to contribute to team success and professional development.
Overview
27
27
years of professional experience
Work History
Sales Associate
Athleta-Gap
07.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of current sales promotions and product features to effectively inform customers.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Organized merchandise displays to create visually appealing layouts that attract customers.
- Participated in training sessions to develop product knowledge and enhance sales techniques.
- Educated clients on current promotions, loyalty rewards and credit card services persuasive selling tactics.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Volunteered for extra shifts during busy periods to alleviate staffing shortages.
Salon Associate
Bernard Dugaud Coiffure Beaute
04.2001 - 05.2006
- Provided exceptional customer service, ensuring client satisfaction and fostering repeat business.
- Assisted in maintaining salon cleanliness and organization, promoting a welcoming environment for clients.
- Educated clients on product usage and aftercare techniques, improving overall client experience.
- Assisted stylists with various tasks, ensuring efficient salon operations and a smooth workflow.
- Attended ongoing training sessions to stay current on industry trends and improve knowledge of salon products and services.
- Received positive feedback from clients for excellent shampooing techniques that promoted relaxation and comfort.
- Answered phone calls professionally, scheduling appointments efficiently to maximize stylist availability.
- Maintained a clean and organized workspace, contributing to a professional and welcoming atmosphere for clients.
- Increased customer retention through exceptional service and building strong rapport with clients.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Offered professional cuts, color services to salon customers.
Salon Assistant
Michele Coulter Salon
03.1999 - 04.2001
- Managed appointment scheduling, client check-ins, and collected payments for services rendered ensuring efficient salon operations.
- Maintained cleanliness and organization of workstations, contributing to a welcoming environment.
- Prepared workstations for master stylist each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Provided assistance to stylists when needed.
- Assisted stylists in achieving desired results for clients through shampooing, conditioning, and blow-drying techniques.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Assisted hair stylists with colorwork by applying base colors and toners.
Education
Associate of Science - Cosmetelogy
Chattahoochee Technical College
Marietta, GA05-2005
Skills
- Teamwork and collaboration
- Problem-solving skills
- Guest services
- Strong communication skills
- POS experience
- Appointment scheduling
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Relationship building
- Outgoing personality
- POS system operation
- Upselling and cross selling
- Positive and professional
Timeline
Sales Associate
Athleta-Gap
07.2025 - Current
Salon Associate
Bernard Dugaud Coiffure Beaute
04.2001 - 05.2006
Salon Assistant
Michele Coulter Salon
03.1999 - 04.2001
Associate of Science - Cosmetelogy
Chattahoochee Technical College