Summary
Overview
Work History
Education
Skills
Timeline
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Pakou Yang

Eau Claire,WI

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent ability to handle challenging work, and excellent time management skills. Organized with superior work ethic and team player attitude. Commended for honesty, hard work, and positive attitude. Comfortable standing for long periods and safely lifting heavy loads.

Overview

3
3
years of professional experience

Work History

Warehouse Worker

Amazon
Eau Claire, WI
08.2023 - Current
  • Load conveyor belts, and transport and stage deliveries to be picked up by drivers
  • Receive and prepare inventory for delivery
  • Use technology such as smartphones and handheld devices to sort, scan, and prepare orders
  • Use carts, dollies, hand trucks, and other gear to move items around

Call Center Associate

Menards Distribution Center
Eau Claire, WI
11.2022 - 08.2023
  • Answered incoming customer calls regarding product inquiries, orders, account issues, and complaints.
  • Assisted customers with navigating the website to find products and services.
  • Resolved customer problems by clarifying desired information; researching, locating, and providing relevant solutions.
  • Explained product features and benefits in order to close sales.
  • Advised customers on appropriate action plans to resolve their issues.
  • Processed orders, returns, exchanges, payments, credits, refunds and other transactions accurately and efficiently.
  • Performed follow-up calls to ensure customer satisfaction with resolution provided.

Tutor Mentor

Upward Bound Program
Eau Claire, WI
06.2023 - 07.2023
  • Organized group activities to promote collaboration among peers in the classroom setting.
  • Motivated struggling students by creating a safe learning environment and utilizing creative approaches.
  • Maintained accurate records of student attendance and progress reports.
  • Monitored behavior management issues in order to ensure a productive learning atmosphere.
  • Build meaningful relationships with co-workers as well as students.

Data Entry Clerk

Menards Distribution Center
Eau Claire, WI
03.2022 - 09.2022
  • Utilized specialized software applications related to the job role.
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Operated various office equipment such as scanners, printers. when required.

Cashier

Walmart
Eau Claire, WI
11.2021 - 05.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Bachelor of Science - Rehabilitation Science

University of Wisconsin - Eau Claire
Eau Claire, WI

Skills

  • Leadership
  • Communication
  • Customer Service
  • Problem solving
  • Adaptability
  • Active listening
  • Team Work
  • Typing skills
  • Time Management
  • Responsibility

Timeline

Warehouse Worker

Amazon
08.2023 - Current

Tutor Mentor

Upward Bound Program
06.2023 - 07.2023

Call Center Associate

Menards Distribution Center
11.2022 - 08.2023

Data Entry Clerk

Menards Distribution Center
03.2022 - 09.2022

Cashier

Walmart
11.2021 - 05.2022

Bachelor of Science - Rehabilitation Science

University of Wisconsin - Eau Claire

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Pakou Yang