Palentha Dorsey
Albany,GA
Summary
Seasoned Operator and talented leader with over years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day to day activities . Results-driven and resilient in working with a team while improving processes and increasing productivity. Bringing solid understanding of safety protocols, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations
Woodgrain Millwork Inc
11.2017 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Operate and maintain a variety of machinery used in the manufacturing process.
- Troubleshoot and repair machinery as needed.
- Communicate with team members to coordinate work and resolve issues.
- Ensured the team completed work according to production schedules.
Team Lead
Hardee's
04.2013 - 11.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
High School Diploma -
Monroe Comprehensive High School
Albany, GA05.2004
Skills
- Customer Service
- Workflow Planning
- High-Pressure Environments
- Management
- Staff Management
- Staff Training
- Microsoft Office
- ADP Workforce Now
- Microsoft Excel
- Order Supplies
Timeline
Operations
Woodgrain Millwork Inc
11.2017 - Current
Team Lead
Hardee's
04.2013 - 11.2017
High School Diploma -
Monroe Comprehensive High School
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