PALEPA PETAIA
Las Vegas
Summary
I am a passionate and experienced emcee dedicated to bringing energy and excitement to every event I host. With a background in entertainment, I thrive on creating memorable moments and connecting with diverse audiences. My ability to engage, entertain, and keep events running smoothly has been honed through years of hosting weddings and music festivals. I pride myself on my charisma, adaptability, and commitment to delivering outstanding performances that leave a lasting impression. Let me be the voice that sets the tone for your next event and ensures it's a resounding success.
Overview
2026
2026
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
04.2025 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
SPTA III
CCSD
01.2013 - Current
- Collaborated closely with the lead special education teacher to implement individualized education plans (IEPs) for students with diverse learning disabilities and needs.
- Fostered a supportive and inclusive classroom environment, promoting a sense of belonging and acceptance for all students.
Property Management
Essex Property Trust
01.2009 - Current
- Ensured compliance with local housing and safety regulations, minimizing legal and compliance risks.
- Facilitated effective communication with tenants, addressing inquiries and concerns promptly and professionally.
Emcee
Polynesian Entertainment
2023 - 04.2025
- Managed event timelines, ensuring seamless transitions and adherence to schedules.
- Crafted engaging event scripts, incorporating humor, storytelling, and audience interaction.
- Collaborated with event organizers to meet client expectations and customize performances.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
Gompers Secondary
San Diego, CA06-1994
Skills
- Communication
- Adaptability
- Enthusiasm
- Charisma
- Problem resolution
- Customer service
- Empathetic and genuine
- Active listening
- Conflict resolution
- Time Management
Timeline
Customer Service Agent
Southwest Airlines
04.2025 - Current
SPTA III
CCSD
01.2013 - Current
Property Management
Essex Property Trust
01.2009 - Current
Emcee
Polynesian Entertainment
2023 - 04.2025
High School Diploma -
Gompers Secondary