Palestina Soto
Dallas,Texas
Summary
Dynamic sales supervisor with a proven track record at Global Pantry Distribution, excelling in inventory management and customer service. Enhanced team productivity through effective training and conflict resolution, while implementing strategic sales promotions that significantly boosted customer loyalty. Committed to fostering a positive work environment and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Supervisor De Ventas
Global Pantry Distribution
02.2020 - 06.2025
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Oversaw daily operations to ensure smooth and efficient store function.
- Coordinated with management team to set and achieve realistic sales targets.
Supervisor Ventas
Dimex Distribution Llc
03.2017 - 01.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Lic Administración -
Santiago Mariño
Venezuela 01.2015
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Sales strategies
- Documentation and reporting
- Store maintenance
- Problem-solving
- Sales promotion
- Employee training
- Store merchandising
- Conflict resolution
- Customer experience management
- Sales promotions
- Delegating work
- Recruiting and hiring
- Special events
- Work Planning and Prioritization
- Employee terminations
- Verbal and written communication
- Strategic sales
- Inventory and stocking
- Delegation and supervision
- Product sales
Timeline
Supervisor De Ventas
Global Pantry Distribution
02.2020 - 06.2025
Supervisor Ventas
Dimex Distribution Llc
03.2017 - 01.2019
Lic Administración -
Santiago Mariño
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