Pallavi Ramaswamy Iyer
Summary
Highly motivated Professional seeking Administrative HR roles in a fast-paced environment
Overview
22
22
years of professional experience
1
1
Certification
Work History
Health Room Office Professional
Lake Washington School District
09.2021 - Current
- Attending to students or staff with all health room visits and questions.
- Administering and accepting medication to students responsibly.
- Documenting office visits of all the students on a regular basis.
- Maintain confidentiality of all the medication stored in the health room
- Experience working on WAIIS and SharePoint
- Email and phone follow about student absences.
- Performing regular Office duties when needed and helping parents and students with questions other than Health Room.
- Work closely with the Nurse, office staff, students, teachers, and Admins with any help which involves Health room or any other tasks.
Customer Experience Representative
City Of Redmond
Redmond, WA
08.2023 - 10.2024
- Respond to inquiries (phone/email) regarding activities, events, parks, and rental spaces.
- Register community members for activities and events as requested.
- Process payments for registrations and rental spaces.
- Create and manage logins for community members to access online registration systems.
- Provide dedicated support to seniors requiring assistance with activity and event registration via email and phone.
- Provide guidance and support to customers and staff on maximizing efficiency and time management for daily tasks.
- Contribute to creating and maintaining a safe and enjoyable work environment.
- Ensure compliance with relevant policies and regulations related to community services and safety standards.
Instructional Assistant (Crossing guard)
Lake Washington School District
10.2019 - 09.2021
- Ensuring students and parents cross the traffic intersection safely in all weather conditions.
- Stopping the vehicles with proper hand signals for the traffic to be aware of students crossing.
- If any unusual incident were to happen in the intersection will immediately bring it to attention of school authorities.
Instructional Assistant (Crossing guard)
Lake Washington School District
10.2019 - 09.2021
- Ensuring students and parents cross the traffic intersection safely in all weather conditions.
- Stopping the vehicles with proper hand signals for the traffic to be aware of students crossing.
- If any unusual incident were to happen in the intersection will immediately bring it to attention of school authorities.
Assistant Teacher (KidsZone)
ProSports Club Bellevue
12.2018 - 09.2019
- Supervising Kids from Ages 6months - 8 years. make sure they are safe
- As a Concierge checking in and checking out kids when the parents drop off and pick up their kids
Assistant Teacher (KidsZone)
ProSports Club Bellevue
12.2018 - 09.2019
- Supervising Kids from Ages 6months - 8 years. make sure they are safe
- As a Concierge checking in and checking out kids when the parents drop off and pick up their kids
Recruitment Consultant (Talent Acquisition Executive)
Verve Global Services Pvt Ltd.
11.2010 - 10.2011
- Company Overview: (Dept: Shantech)
- Managing end to end Recruitment for Clients that includes sourcing, screening, interview scheduling & coordination, negotiating compensation packages etc.
- Sourcing through multiple channels - Portals, References, Networking, Database, Google, LinkedIn etc.
- Taking telephonic interviews of candidates as per the job description to check for their communication skills, truthfulness of resume, expected salary, confidence level, background as per the job description.
- (Dept: Shantech)
Recruitment Consultant (Talent Acquisition Executive)
Verve Global Services Pvt Ltd.
11.2010 - 10.2011
- Company Overview: (Dept: Shantech)
- Managing end to end Recruitment for Clients that includes sourcing, screening, interview scheduling & coordination, negotiating compensation packages etc.
- Sourcing through multiple channels - Portals, References, Networking, Database, Google, LinkedIn etc.
- Taking telephonic interviews of candidates as per the job description to check for their communication skills, truthfulness of resume, expected salary, confidence level, background as per the job description.
- (Dept: Shantech)
RECRUITMENT CONSULTANT
SYMPHONY SERVICES PVT LTD
PUNE, INDIA
10.2006 - 10.2007
- Preparing offer letters.
- Following up with the candidates on a daily basis.
- Coordinate with the HR team for the Induction.
- Responsible for all back end activities.
- Responsible for the consultant invoices and payments.
- Checking all the new joinee documents before joining
- Reference checks of the candidates.
- Handling recruitment for all the support teams like HR, Accounts and Facilities
RECRUITMENT CONSULTANT
SYMPHONY SERVICES PVT LTD
PUNE, INDIA
10.2006 - 10.2007
- Preparing offer letters.
- Following up with the candidates on a daily basis.
- Coordinate with the HR team for the Induction.
- Responsible for all back end activities.
- Responsible for the consultant invoices and payments.
- Checking all the new joinee documents before joining
- Reference checks of the candidates.
- Handling recruitment for all the support teams like HR, Accounts and Facilities
HR Associate
KPIT Cummins GBS
Pune, India
05.2006 - 10.2006
- Handling all the leave queries of employees located in India and USA.
- Marinating and updating the personal files of new joinees and existing employees.
- Generating documents for employees such as Address Proof, Salary Certificate.
- Have done some sourcing from portals for the team.
HR Associate
KPIT Cummins GBS
Pune, India
05.2006 - 10.2006
- Handling all the leave queries of employees located in India and USA.
- Marinating and updating the personal files of new joinees and existing employees.
- Generating documents for employees such as Address Proof, Salary Certificate.
- Have done some sourcing from portals for the team.
Business Development Executive
ZENSAR TECHNOLOGIES LIMITED
PUNE, INDIA
03.2005 - 11.2005
- B2B Telemarketing for Oracle DBA Support.
- Fixing appointments for the business managers in the USA.
- Training the new candidates for the B2B campaigns.
Business Development Executive
ZENSAR TECHNOLOGIES LIMITED
PUNE, INDIA
03.2005 - 11.2005
- B2B Telemarketing for Oracle DBA Support.
- Fixing appointments for the business managers in the USA.
- Training the new candidates for the B2B campaigns.
PROCESS EXECUTIVE
PROGEON INDIA LIMITED
PUNE, INDIA
05.2004 - 10.2004
- Providing instant email support for CISCO customers
PROCESS EXECUTIVE
PROGEON INDIA LIMITED
PUNE, INDIA
05.2004 - 10.2004
- Providing instant email support for CISCO customers
CUSTOMER SUPPORT EXECUTIVE
Slash Support India Pvt. Ltd.
Chennai
08.2003 - 03.2004
- Company Overview: (Chennai) an ISO 9001 certified company that provides 24/7 high quality, outsourced technical and customer support services to its clients using an offshore-onsite model.
- Providing high level customer support to all clients across the globe, which includes technical as well as non-technical support
- Filing support requests on behalf of customers by taking technical details regarding the issue.
- Looking after the user administration.
- Coordinating with client's sales team for escalations and license issues
- Screening of the candidates for the process and taking the first level of Interviews.
- (Chennai) an ISO 9001 certified company that provides 24/7 high quality, outsourced technical and customer support services to its clients using an offshore-onsite model.
CUSTOMER SUPPORT EXECUTIVE
Slash Support India Pvt. Ltd.
Chennai
08.2003 - 03.2004
- Company Overview: (Chennai) an ISO 9001 certified company that provides 24/7 high quality, outsourced technical and customer support services to its clients using an offshore-onsite model.
- Providing high level customer support to all clients across the globe, which includes technical as well as non-technical support
- Filing support requests on behalf of customers by taking technical details regarding the issue.
- Looking after the user administration.
- Coordinating with client's sales team for escalations and license issues
- Screening of the candidates for the process and taking the first level of Interviews.
- (Chennai) an ISO 9001 certified company that provides 24/7 high quality, outsourced technical and customer support services to its clients using an offshore-onsite model.
Education
S.S.L.C. -
Jai Rani School
01.1998
Bachelor of Arts - Economics
Meenakshi College
Chennai, 2401.2003
Pre-degree / HSC - undefined
Newman College
01.2000
Skills
- Excellent communication skills - written and verbal
- Multi-language proficiency
- Project Management
- Team Player
- Proficient in MS Office
Certification
- Human Resources Essentials, 2020-06-01, 97%
- Human Resource Management, 2021-06-01, 94%
Languages
Malayalam
Full Professional
Tamil
Full Professional
English
Full Professional
Hindi
Full Professional
Interests
Music, Cycling, Reading/ Listening to Podcasts Swimming and going on Walks
Timeline
Customer Experience Representative
City Of Redmond
08.2023 - 10.2024
Health Room Office Professional
Lake Washington School District
09.2021 - Current
Instructional Assistant (Crossing guard)
Lake Washington School District
10.2019 - 09.2021
Instructional Assistant (Crossing guard)
Lake Washington School District
10.2019 - 09.2021
Assistant Teacher (KidsZone)
ProSports Club Bellevue
12.2018 - 09.2019
Assistant Teacher (KidsZone)
ProSports Club Bellevue
12.2018 - 09.2019
Recruitment Consultant (Talent Acquisition Executive)
Verve Global Services Pvt Ltd.
11.2010 - 10.2011
Recruitment Consultant (Talent Acquisition Executive)
Verve Global Services Pvt Ltd.
11.2010 - 10.2011
RECRUITMENT CONSULTANT
SYMPHONY SERVICES PVT LTD
10.2006 - 10.2007
RECRUITMENT CONSULTANT
SYMPHONY SERVICES PVT LTD
10.2006 - 10.2007
HR Associate
KPIT Cummins GBS
05.2006 - 10.2006
HR Associate
KPIT Cummins GBS
05.2006 - 10.2006
Business Development Executive
ZENSAR TECHNOLOGIES LIMITED
03.2005 - 11.2005
Business Development Executive
ZENSAR TECHNOLOGIES LIMITED
03.2005 - 11.2005
PROCESS EXECUTIVE
PROGEON INDIA LIMITED
05.2004 - 10.2004
PROCESS EXECUTIVE
PROGEON INDIA LIMITED
05.2004 - 10.2004
CUSTOMER SUPPORT EXECUTIVE
Slash Support India Pvt. Ltd.
08.2003 - 03.2004
CUSTOMER SUPPORT EXECUTIVE
Slash Support India Pvt. Ltd.
08.2003 - 03.2004
Bachelor of Arts - Economics
Meenakshi College
Pre-degree / HSC - undefined
Newman College
S.S.L.C. -
Jai Rani School