Palmer Boekhout
Columbia,MO
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Desk Representative
University of Missouri - Columbia - IT
Columbia
08.2024 - Current
- Enhanced company reputation by providing exceptional customer service and support.
- Diagnose hardware and software issues while providing exemplary and friendly service.
- Manage Authenticators, BitLocker, Licenses, and Users through Microsoft Azure.
- Provide hands-on support to students and faculty on campus with issues related to devices, user accounts, and repair questions.
IT Support Specialist
University of Missouri - Columbia - IT
Columbia, MO
01.2024 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Monitor printers and computers in 25+ labs across campus.
IT Consultant
University of Missouri - Columbia - IT
Columbia, MO
10.2023 - 01.2024
- Maintained cleanliness and organization of computing sites, including cable management, regular cleaning, and refilling of printers.
- Managed inventory of paper and supplies, ensuring uninterrupted operations at computing sites.
- Provided technical support for users in the Student Center/Ellis Library/Res Halls, resolving printer issues and offering guidance on primary computer usage, logins, and software functionality.
Education
Bachelor of Science - Information Technology
University of Missouri - Columbia
Columbia, MO05.2026
Skills
- Customer Service
- Autonomous worker
- Strong teamwork
- Maintenance experience
- Coding Experience
- SQL development
- Database Design
- Python
- C#
- C
Certification
- Certificate in Cyber Security
- Certificate in Web and Mobile Applications Development
References
References available upon request.
Timeline
IT Support Desk Representative
University of Missouri - Columbia - IT
08.2024 - Current
IT Support Specialist
University of Missouri - Columbia - IT
01.2024 - Current
IT Consultant
University of Missouri - Columbia - IT
10.2023 - 01.2024
Bachelor of Science - Information Technology
University of Missouri - Columbia
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