Paloma Duarte Angel
kenmore,USA-NY
Summary
Experienced restaurant leader with a strong background in customer service, staff training, and guest relations. Skilled in conflict resolution, schedule coordination, and smooth front-of-house operations.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Server Assistant Manager
El Jefe Mexican Restaurant & Grill
West Seneca, New York
08.2025 - 09.2026
- Managed opening and closing tasks for El Jefe dining room operations.
- Supervised front-of-house service at El Jefe Mexican Restaurant & Grill.
- Trained servers on menu knowledge, guest greetings, and table standards.
- Trained and acclimated new servers to restaurant culture and operations.
- Resolved guest concerns with calm, professional communication.
- Supported scheduling, shift coverage, and staff readiness for El Jefe service.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Worked closely with vendors to negotiate prices for goods purchased by the restaurant.
Server
El Ranchito 2 Mexican Restaurant
Williamsville, New York
03.2019 - 07.2025
- Informed customers of daily specials and signature menu items, contributing to an engaging dining experience.
- Communicated orders and table updates with kitchen and host staff.
- Processed cash, card, and split payments, ensuring accurate register handling to maintain financial integrity.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Restocked service areas with necessary supplies to maintain operational efficiency.
- Facilitated training sessions for new servers, promoting adherence to proper service techniques and enhancing team performance.
Server
Aguacates Mexican Restaurant
Lockport, New York
10.2015 - 02.2018
- Facilitated table service by promptly delivering drinks, entrees, chips, and salsa in high-traffic dining areas to enhance guest experience.
- Provided attentive customer service to increase guest satisfaction and foster repeat business.
- Processed payments and POS transactions accurately and carefully.
- Executed opening and closing duties, ensuring efficient dining area setup and timely supply restocking.
Education
Some College (No Degree) -
Niagara County Community College
Sanborn, NY10-2026
Skills
- Staff training
- Team leadership
- Conflict resolution
- Customer service
- Schedule coordination
- Guest relations
Languages
Spanish
Professional
English
Professional
Timeline
Server Assistant Manager
El Jefe Mexican Restaurant & Grill
08.2025 - 09.2026
Server
El Ranchito 2 Mexican Restaurant
03.2019 - 07.2025
Server
Aguacates Mexican Restaurant
10.2015 - 02.2018
Some College (No Degree) -
Niagara County Community College