Paloma Gallegos-Romero
Salt Lake City
Summary
Highly experienced in customer service and customer satisfaction. Fluent in Spanish and Can communicate effectively with coworkers and customer. Comfortable in a high pace setting and can handle under pressure situations.
Overview
11
11
years of professional experience
Work History
Clerical
Estes Express Lines
03.2021 - Current
- Accurately input data from a customer's cargo receipt onto the company's system to complete billing and identified errors in cargo receipts.
- Check-in drivers and printed cargo pickup manifest and send information to the dock supervisor.
- Organized paperwork, Scan into the compute, and filed correctly for records.
- Scheduled delivery appointments for customers and answered customer service phone calls with a positive attitude. Helped resolve complaints.
- Handled escalated calls efficiently.
Customer Service Representative
Western Reporting Services
08.2019 - 03.2021
- Conducted thorough employment verification, tenant verification and credit history. Resulting in high-quality tenant selection for the customer.
- Give breakdown of applicant background screening to the landor or employer. .
- Utilized programs like Skype, Microsoft teams, Microsoft outlook to communicate with coworkers and customers.
- Attended weekly meetings in person or online for company updates and growth.
Dental Receptionist
BKP Dental/ Professional Dental
04.2017 - 08.2019
- Greet and checked in patients with a friendly and welcome attitude. Schedule appointments. gathered necessary documents; insurance cards, payments, consent forms and outstanding balances.
- Call insurance companies for coverage breakdowns, and submitted claims.
- Learned dental assisting; taking patient x-rays, cleaning and sanitizing the operatory stations, providing tools to the Dentist.
Receptionist
Aerotek Staffing
05.2014 - 04.2017
- Greet applicants, provide hiring applications and assisted with concerns or question and direct applicants to recruiting agents.
- Answered phone promptly and directed incoming calls to correct offices.
- Keep work station clean and organized. Signed for delivery packages and delivered employee checks through the mail.
- Schedule Drug Screening and background checks for applicants.
- Keep track of applicant's screening process through excel and send report through Microsoft Outlook to supervisors and recruiting agents.
Education
High School Diploma -
Stratford Career Institute
Salt Lake City, UT06-2014
Skills
- Bilingual, Friendly and Outgoing Attitude
- Data Entry, Customer Service, ability to work in a team
- Microsoft Outlook, Excel, Type 60 WPM
Timeline
Clerical
Estes Express Lines
03.2021 - Current
Customer Service Representative
Western Reporting Services
08.2019 - 03.2021
Dental Receptionist
BKP Dental/ Professional Dental
04.2017 - 08.2019
Receptionist
Aerotek Staffing
05.2014 - 04.2017
High School Diploma -
Stratford Career Institute
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