Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Paloma Mitsouras

New Smyrna Beach

Summary

Dynamic professional with a strong work ethic and proven leadership skills, honed as a Kava Tender/Manager at Kava Java. Expert in fostering customer relationships and ensuring safety compliance, while successfully developing unique promotions that boosted sales. Adept at multitasking and maintaining inventory, and contributing to a welcoming and efficient environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Kava Tender/ Manager

Kava Java
05.2024 - Current
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Developed unique events and special promotions to drive sales.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Sales Associate

Pet Supermarket Inc.
05.2024 - 06.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Host

Canoe Creek Sport Tavern
01.2024 - 03.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Camp Counselor

Camp Kulaqua
06.2023 - 07.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Encouraged team building to increase camaraderie, trust and rapport.
  • Implemented rules and regulations to enforce discipline and compliance.

Education

Bachelor - Business

Seminole State College of Florida
Sanford, FL

Associate Of Arts - General Studies

Valencia College
Orlando, FL
05.2023

Skills

  • Positive attitude
  • Teamwork and coordination
  • Supply organization
  • Safety standards compliance
  • Punctual and dependable
  • Strong work ethic
  • Good communication
  • Problem-solving
  • Multitasking
  • Organizational skills
  • Adaptability and flexibility
  • Relationship building
  • Inventory and stocking
  • Interpersonal skills

Certification

• Food Handlers Certification

• Food Safety Manager Certification

Timeline

Kava Tender/ Manager

Kava Java
05.2024 - Current

Sales Associate

Pet Supermarket Inc.
05.2024 - 06.2025

Host

Canoe Creek Sport Tavern
01.2024 - 03.2024

Camp Counselor

Camp Kulaqua
06.2023 - 07.2023

Bachelor - Business

Seminole State College of Florida

Associate Of Arts - General Studies

Valencia College

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Paloma Mitsouras