Paloma Ortiz
Kissimmee,FL
Overview
7
7
years of professional experience
Work History
Cashier Manager and Sales Associate
Circle K Gas Station
Kissimmee, Florida
08.2019 - 10.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Addressed customer questions and concerns regarding products and services.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Offered customers carry-out service at completion of transaction.
Waitress and Customer Service
Ramada Restaurant Hotel
Celebration, Florida
07.2015 - 09.2017
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Updated guests on current special offers.
- Completed payment processing swiftly
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided accurate change for cash transactions using a cash register system.
Education
BBA - Criminal Justice
University of Puerto Rico
San Juan Puerto Rico 08-2001
Timeline
Cashier Manager and Sales Associate
Circle K Gas Station
08.2019 - 10.2022
Waitress and Customer Service
Ramada Restaurant Hotel
07.2015 - 09.2017
BBA - Criminal Justice
University of Puerto Rico