Palou Kiki Xiong
Waterford,MI
Summary
Resourceful Waitress Supervisor known for high productivity and efficient completion of tasks. Possess specialized skills in team leadership, customer service management, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and positive dining experiences.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
Double KK Thai Pepper
Waterford
11.2019 - Current
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Maintained accurate records of sales transactions and inventory levels.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Observed food safety and sanitation protocols to reduce germ spread.
- Created daily shift schedules for waitstaff according to business needs.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Distributed food to service staff for prompt delivery to customers.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Analyzed financial reports such as sales data and labor costs for management review.
- Prepared workstations with ingredients and tools to increase efficiency.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Education
High School Diploma -
Waterford Mott Highschool
Waterford, MI06-2022
Some College (No Degree) - Fine Arts
Oakland Community College
Bloomfield Hills, MISkills
- Order accuracy
- Strong leadership
- Task delegation
- Hygiene standards
- Staff training
- Performance evaluation
- Complaint handling
- Effective communication
- Organizational skills
- Cash handling
- Greeting and seating guests
- Food safety compliance
- Multitasking
- Train employees
- Adaptability
- Waiting tables
- Time management
- Process monitoring and improvement
- Attention to detail
- Serving expertise
- Production and time sequencing
- Food safety
- Conflict resolution
- Problem-solving
- Reliability
- Active listening
- Goal setting
- Self motivation
- Problem-solving aptitude
Timeline
Waitress Supervisor
Double KK Thai Pepper
11.2019 - Current
High School Diploma -
Waterford Mott Highschool
Some College (No Degree) - Fine Arts
Oakland Community College