Palpasa Shahi
Austin,TX
Summary
Results-focused Cosmetologist, Barista, Waitress dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
1
1
year of professional experience
Work History
Beautician
ITC Beauty School
02.2024 - 06.2024
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Utilized advanced techniques in hair removal, including waxing, threading, and laser procedures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Modernized salon [Type] care by staying up-to-date on trends and introducing new beauty techniques.
- Sterilized and maintained equipment to increase lifetime by [Number] years and cut supply costs.
Waitress
First Kitchen
10.2023 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Barista
Innovative Hospitality Management Training Center
06.2023 - 09.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Bachelor of Science - Biology
Huston-Tillotson University
900 Chicon St, Austin ,TX 7870205.2028
High School - Biology
Khwopa Higher Secondary School
Bhaktapur, Nepal05.2023
Skills
- Communication
- Sales
- Teamwork
- Problem Solving
- Customer Service
- Time Management
- Flexibility
- Active listening
- Leadership
Languages
Nepali
English
Hindi
Timeline
Beautician
ITC Beauty School
02.2024 - 06.2024
Waitress
First Kitchen
10.2023 - 01.2024
Barista
Innovative Hospitality Management Training Center
06.2023 - 09.2023
Bachelor of Science - Biology
Huston-Tillotson University
High School - Biology
Khwopa Higher Secondary School
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