Pam Aakjer
TCB Tree Care LLC
Davison,MI
25
Years of experience
Experienced guest service professional with strengths in customer service, guest relations, reservation processing, and payment handling. Known for accurate data entry, clear communication, and keeping front-desk operations organized and efficient.
Work History
Owner/Operator
3 Years 8 Months- Directed daily operations to maintain service quality, workflow consistency, and customer satisfaction.
- Managed budgets, expenses, and vendor relationships to support profitable business performance.
- Coordinated scheduling, staffing, and task assignments to keep operations running efficiently.
- Implemented process improvements to streamline procedures and reduce operational delays.
Guest Service Representative
1 Year 10 Months- Managed guest check-in and check-out processes with accuracy and professionalism.
- Resolved guest inquiries promptly, maintaining courteous service and clear communication.
- Processed reservations, cancellations, and modifications while verifying booking details.
- Maintained accurate guest records and updated account information in system databases.
Secretary
1 Year- Assisted with front-desk workflow, greeting visitors and directing them to appropriate services.
- Processed incoming and outgoing mail, scanning documents into electronic files.
- Organized calendars, resolved scheduling conflicts, and confirmed appointments with clients.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
Secretary
1 Year 1 Month- Managed reception calls, routed inquiries, and scheduled appointments for clients and clinical staff.
- Maintained confidential client records, ensuring accurate filing and timely document updates.
- Coordinated intake paperwork, verifying forms were complete before processing.
- Drafted correspondence, memos, and meeting notes to support daily office operations.
Secretary's Assistant
1 Year 1 Month- Answered phones, routed calls, and relayed messages to appropriate departments.
- Maintained a clean and organized workspace that facilitated an optimal working environment for both the Secretary and their colleagues.
- Kept sensitive information secure through proper handling of confidential documents according to established policies and procedures.
- Ensured data accuracy across various databases by regularly updating contact information for internal staff members as well as external partners.
Education
High School Diploma
High School Diploma
- 3.94 GPA
Skills
Reservation processing
Customer service
Guest relations
Guest accommodations
Payment processing
Financial transactions
Adaptable work hours
Data inputting
Database management
Data entry
Flexible schedule
Point of sale handling
Timeline
Owner/Operator
TCB Tree Care LLC
05.2017 - 01.2021Read More
Guest Service Representative
Rose Real Estate
01.2015 - 11.2016Read More
Secretary
Serenity Spa And Wellness Center
01.2015 - 01.2016Read More
Secretary
Insight Recovery Center
10.1997 - 11.1998Read More
Secretary's Assistant
Merchants and Medical
09.1995 - 10.1996Read More
Hill McCloy High School
High School Diploma
Read More
Miller Motte Technical College
High School Diploma
Read More