Pam Boehnlein

• Identify requirements and plan resources required to meet project goals and objectives.
• Achieved project deadlines by coordinating with vendors to manage performance of entire team.
• Currently managing 4 large projects of high complexity that are on digital strategy plan for 2023. Implementing eSign bank-wide, digital card initiative, 1stSource.com rebranding / redesign and Compliance systems integration.
• Lead all aspects of projects, including discovery, resource allocation, project plan and documentation, client engagement, change management to deliverables.
• Evaluate and manage project scope closely to establish milestones/key deliverables and to eliminate scope creep.
• Continuously review new approaches for our business stakeholder’s for process improvements.
• Identify resources needed and ensure that resources are accountable and deliver against their project commitment.
• Meet with Business Planning Team (BPT) on monthly basis to review new projects and status of projects in flight.
• Manages project risks and escalates issues appropriately and in timely manner.
• Develop communication plans for stakeholders/team.
• 15+ years delivering complex IT application projects/products.
• Excellent communication skills.
• ITIL4, DASM, and PMP certified.
• Maintained schedules to meet key milestones at every project phase.

Highlighted Projects:

• Integrated EHR system (NextGen) with MHIN to provide a solution that offers a secure data repository platform to send and receive PHI information electronically to 5 other large healthcare entities within the Michiana area.
• Launch of Telehealth Visits – Offering our patients an alternative visit type at their convenience. Increasing patient visits for physicians per day.
• Prepared detailed work breakdown structure (WBS) and instilled shared accountability for meeting project milestones of allocated resources.
• Managed stakeholders, risk and schedule closely ensuring stakeholders were communicated with on a timely basis.
• Successful roll-out of text appointment reminder’s for patients; saving employer $20,000/year in call fees.
• Reduced calls in SBC pediatric department by 27% by implementing online forms for patient ADHD medication renewals.
• Negotiated and setup new learning management system for employee compliance e-training.

Other Project Management Strengths:

• Collaborating and effectively communicating between cross-functional teams to ensure objectives are met.
• Assess business implications and monitor progress to meet schedule, scope and budget targets.
• Excellent communicator; leveraging technical and business expertise to communication effectively with team members and to manage stakeholder expectations.
  

Analyze, troubleshoot and support key web applications for a multi-specialty clinic with over 700 employees and 140 providers at 6 different locations.
Projects include:

• Supported NextGen EPM and EHR including upgrades, and hotfixes.
• Negotiated and setup new learning management system for employee compliance E-training.
• Risk management/compliance software upgrade & ongoing support.
• Website redesign (2018).
• NextGen Patient Portal online scheduling/ADHD online form/support.
• New Hire complete documentation update.
• SharePoint intranet upgrade, restructure and end user training.
• Support all aspects of EHR/EPM (NextGen) software including: upgrades, go- live implementations, onsite/classroom training, support and educational documentation.
• Design training courses through e-learning that include training videos, live & recorded WebEx, PowerPoint's, quizzes and user guides.