Pam Brooks
Dallas,TX
Summary
Performance-oriented Independent Contractor with proven attention to detail legal experience. Drives project success and customer satisfaction with high-quality work. Expert customer service and always willing to go extra mile to meet budget and schedule targets.
Overview
21
21
years of professional experience
Work History
Independent Contractor
Legal Shield
Dallas, Texas
04.2005 - Current
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Identified and analyzed business strategies to increase company longevity.
Librarian Computer Aide
City of Norfolk
Norfolk, Virginia
03.2010 - 05.2011
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Human Resource Clerk
City Of Wichita Falls
Wichita Falls, TX
02.2002 - 02.2003
- Sorted personnel files, maintaining alphabetical, index and cross-referenced information electronically.
- Completed HRIS entry transactions for new hires, terminations, transfers and promotions.
- Coordinated benefit open enrollment, benefits fair and wellness programs.
Education
Bachelor of Science - Business Administration And Management
Centura College
Virginia Beach04.2009
Associate of Applied Science - Information Technology
Centura College
NorfolkSome College (No Degree) - Cyber Security
Federal Virtual Training Enviroment
North CarolinaSkills
- Requirements Gathering
- Training & Development
- Microsoft Office
- Project Management
Timeline
Librarian Computer Aide
City of Norfolk
03.2010 - 05.2011
Independent Contractor
Legal Shield
04.2005 - Current
Human Resource Clerk
City Of Wichita Falls
02.2002 - 02.2003
Bachelor of Science - Business Administration And Management
Centura College
Associate of Applied Science - Information Technology
Centura College
Some College (No Degree) - Cyber Security
Federal Virtual Training Enviroment
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