Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Pam Brown

Chalmers

Summary

Dynamic professional with a proven track record in customer service at Chalmers House and IU Health Arnett, excelling in high-pressure environments. Renowned for strong multitasking abilities and effective communication, I foster positive relationships and deliver exceptional results. My leadership experience and attention to detail ensure client satisfaction and repeat business.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Bartender/Waitress

Chalmers House
11.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Sole Proprietor/Cake Decorator

Cakes by Pam
05.2008 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Developed strong professional relationships with clients, leading to repeat business and referrals.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.

Administrative Assistant

IU Health Arnett Hospital
04.2011 - 07.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

Business Administration And Accounting

Indiana Business College
Lafayette, IN

Skills

  • Proficient multitasking and organization skills
  • Customer service expertise
  • Clear and effective communication
  • Patience and tolerance
  • Consistently dependable
  • Collaborative mindset
  • Effective problem solving skills
  • Proficient in written and oral communication
  • Proven leadership experience

Accomplishments

    Consistent proficiency ratings of 96% or above accuracy at IU Health Arnett Hospital

    Chalmers Fall Festival Chairperson since 2025

    Chalmers Town Council President since 2023

    White County Area Plan Board since 2023

    Small Town Advisory Board since 2023

    Chalmers Town Council member since 2021

    IMPA Commissioner since 2021

Certification

BLS/CPR Certification - American Heart Association

American Citizen Planner Certificate - 2024

ServSafe Food Handler - National Restaurant Association

Alcohol Server License - Indiana State Liquor Licensing Authorities


Timeline

Bartender/Waitress

Chalmers House
11.2023 - Current

Administrative Assistant

IU Health Arnett Hospital
04.2011 - 07.2023

Sole Proprietor/Cake Decorator

Cakes by Pam
05.2008 - Current

Business Administration And Accounting

Indiana Business College

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Pam Brown