Pam Calhoun
Hallsville,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Academy Lead
Walmart
08.2024 - Current
- Build strong relationships with catchment partners (facility managers, market and regional teams) through partnership and communication regarding upcoming training schedules, achieving training goals within catchment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provides career development opportunities by providing best practice feedback; setting clear expectations; maintaining open dialogue with team members.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
Academy Coach
Walmart Academy
01.2020 - 08.2024
- Conducts teach-backs to reinforce training with Academy Coaches and Store Leaders
- Assists in the execution of store processes and tour to teach
- Organized regular team-building events and off-field activities to foster unity within the squad.
- Provides clear expectations and guidance to implement business solutions
- Provides supervision and development opportunities for salary and hourly associates
- Supports 32 academy stores outside of class delivery time
Assistant Manager
Walmart Academy
01.2015 - 01.2020
- Drives sales in assigned areas, models that direction to hourly associates
- Participates in community outreach programs
- Provides supervision and development opportunities for associates
Store Manager
Books A Million
01.2009 - 01.2011
- Maximize sales, profits, and customer service with exceptional leadership skills and adhering to company policy
- Implemented strategies to move a focus store to Top 10-20 consistently within Company.
- Streamlines work flow by implementing effective strategies and schedules
- Recruiting and hiring talent for store success.
- Ensures highest level of experience for customers, handling all complaints in a warm and timely manner
Owner & Operator
Main Street Bakery
01.2005 - 01.2008
- Driving sales for business through marketing & exceptional service
- Creating schedules, hiring and interviewing talent
- Ensures highest level of experience for customers
Education
High School -
Castor High School
01.1987
Skills
- Over 25 years in customer service
- Leadership Training/Facilitation
- Expense management
- Microsoft Office
- Retail management systems
- Excellent communication
- Recruitment & training
- Organization and time management
Timeline
Academy Lead
Walmart
08.2024 - Current
Academy Coach
Walmart Academy
01.2020 - 08.2024
Assistant Manager
Walmart Academy
01.2015 - 01.2020
Store Manager
Books A Million
01.2009 - 01.2011
Owner & Operator
Main Street Bakery
01.2005 - 01.2008
High School -
Castor High School
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