Pam Graves

• Facilitated real-time communication between deaf, hard of hearing, speech-impaired, and
hearing individuals by accurately relaying telephone conversations via TTY and voice relay
services
• Maintained strict adherence to FCC relay service guidelines, including confidentiality, neutrality,
and accuracy in all call content
• Demonstrated exceptional typing speed (60+ WPM) and language proficiency, ensuring high
levels of grammatical accuracy and rapid transcription under time-sensitive conditions
• Delivered excellent customer service in a fast-paced environment, adapting to fluctuating call
volumes and diverse caller needs
• Utilized specialized telecommunications software and keyboard command functions with
efficiency and precision