Pam Leavy
Kinston,NC
Summary
Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.
Overview
28
28
years of professional experience
Work History
Referral Coordinator
ECU Health Neurology
08.2023 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
Referral Coordinator
ECU Physicians Neurology
07.2013 - 07.2023
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted with completion of referral forms and verified data accuracy and completion
Health Information Management Specialist
East Carolina Neurology
10.2009 - 07.2013
- Contributed to organizational readiness during audits by maintaining accurate, up-to-date documentation of all health information management practices.
- Developed a robust filing system for physical records, increasing accessibility and reducing misplaced documents.
- Coordinated cross-department communication regarding updates or changes to health information systems, ensuring smooth transitions during software upgrades or migrations.
- Optimized data integrity by implementing strict quality control protocols for Health Information Management processes.
- Spearheaded initiatives aimed at maximizing storage space for physical records while maintaining ease-of-access for authorized personnel.
- Facilitated the seamless flow of information between departments by serving as a liaison for data exchange and communication.
- Enhanced departmental efficiency through the implementation of an electronic health record system, streamlining data entry and retrieval processes.
- Supported medical staff by providing timely access to accurate patient information, enabling informed decision-making in treatment planning.
- Improved patient data accuracy by meticulously reviewing and validating medical records and diagnoses.
- Provided exceptional customer service when addressing patient inquiries about their medical records or insurance coverage concerns.
- Conducted thorough assessments of potential risks related to privacy breaches, implementing preventive measures accordingly.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Customer Service Representative
Neil Medical Group
01.1997 - 10.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
North Lenoir High School
LaGrange, NC06-1985
Skills
- Pre-authorizations
- Multi-line phone proficiency
- Medical terminology knowledge
- Data entry proficiency
- Medical scheduling
- Referral tracking
- Electronic patient charts
- Medical Terminology
- Customer Service
- Problem-solving abilities
- Manage records
- Referring physician communication
Timeline
Referral Coordinator
ECU Health Neurology
08.2023 - Current
Referral Coordinator
ECU Physicians Neurology
07.2013 - 07.2023
Health Information Management Specialist
East Carolina Neurology
10.2009 - 07.2013
Customer Service Representative
Neil Medical Group
01.1997 - 10.2009
High School Diploma -
North Lenoir High School
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