Pamala Kellerman

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
• Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.

I collected on consumer credit card debts, inbound and outbound calls. Performed financial assessments with consumers to meet the needs of the client, negotiated terms and set up payments. I communicated objectives with consumers in a clear and professional manner. I utilized skip tracing techniques to locate consumers or possible known associates. I was responsible for identifying and resolving any escalated customer concerns in a timely and professional manner, and responded to/redirected calls as appropriate. I took escalated calls; I effectively used logic to resolve issues as they arose. I followed established client policies, company guidelines, compliance and production standards. I consistently maintained goals that exceeded company standards, received numerous awards, the greatest of which was the Star Award.