PAMELA ALFIERI
Staten Island,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Dedicated hard working professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
Work History
Operations Manager / Patient Coordinator
Dental Serenity of Manhattan, Easy Dental
Manhattan, NY
10.2020 - 02.2021
- Heavy front desk administration
- Accounts payable and receivable
- Invoice negotiation, resolution and tracking
- Computer capable (Word, Outlook, PowerPoint & Excel)
- Video conferencing and online meetings
- Adhere to compliance requirements
- Organize and schedule meetings
- Heavy front desk administration
- Accounts payable and receivable
- Heavy front desk Administration
- Accounts payable and receiving
- Payment Negotiation and resolution
- P Adhere to compliance requirements
- Computer
- Explained upcoming treatment preparation, instructions, and other facts to patients
- Maintained confidentiality of patient data and condition to safeguard health information
- Educated patients by explaining preparation instructions for upcoming procedures and tests
- Upheld confidentiality requirements and regulatory compliance guidelines
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
- Performed as subject matter expert for case management processes
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines
- Provided complete patient assessments and communicated with patients to understand medical histories
Office Administrator/ Practice Manager
Palisades Designer Dentistry
Englewood Cliffs, NJ
03.2021 - Current
- Insurance specialist , running ageing report , treatment planning, Patient Correspondence, Accounts payable , and accounts receivable, Management of all financial aspects of practice , Overseeing general operation of dental practice, taking care of marketing and public relations,Implementing procedures and policies,strong communication with patients handle all insurance and billing concerns , currently using Dentrix software, using M consent software to administer all patient forms, Weave communication and interaction software ,Morning huddle with Doctor , Coordinating patients appointments , excel spread sheets, daily reports , end of day batch out
- Organization of office , Osha complaint , executing lab pick up and delivery , Govern staff and payroll .
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Maintained computer and physical filing systems
- Coordinated special projects and managed schedules
- Updated reports, managed accounts, and generated reports for company database
- Evaluated employee records and productivity and submitted evaluation reports
- Managed compliance to keep organization operating within legal and regulatory guidelines
Surgical Assistant/ Office Manager
Richard Kahn
New Brunswick, NJ
01.2012 - 07.2020
- Dental and Medical coding
- Heavy front desk administration
- Accounts payable and receivable
- Invoice negotiation, resolution and tracking
- Computer capable (Work, Outlook, PowerPoint & Excel)
- Video conferencing and online meetings
- Adhere to compliance requirements
- Organize and schedule meetings
- Heavy front desk administration
- Accounts payable and receivable
- Heavy front desk
- Administration
- Accounts payable and receiving
- Payment Negotiation and resolution
- P Adhere to compliance requirements
- Computer (Easy Dental & Dentrix)
- Patient Educator
- Accounts payable and receiving
- Adhere to compliance requirements
- Computer (Easy Dental & Dentrix)
- Patient Educator
- Sterilization of instruments
- Assisted all surgical procedures
- Infectious sterilization clean up
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Recorded expenses and maintained accounting records
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Created and updated records and files to maintain document compliance
Construction Project Manager
Redline
Bergenfield, NJ
01.2018 - 07.2019
- Ethical, Reliable, and Energetic
- Currently running multiple jobs, averaging 7-12 projects
- Starting with estimating project costs, using Construction estimating software similar to Xactimate
- Stack, and Buildium
- Responsible for all phases of renovation, from estimate, creating Job scope for each trade, bidding
- Contractors
- Hiring subs
- Oversee projects from start to finish, this includes progress photos, budget adjustments, job phase costs, Ct..
- Schedule pre-construction site visits of all jobs that are about to undergo construction
- Assure safety standards are used which comply with all company, local, city, state, and Federal guidelines.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives
- Identified special circumstances and constraints in order to develop effective alternatives or solutions
- Produced regular project update reports for senior business leadership
- Achieved optimization by analyzing material and labor costs
- Increased customer satisfaction ratings by resolving all issues professionally
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities
- Verified completed projects met approved time, quality, and cost estimates
Dental Assistant/ Front Desk
Paul Tanner
Manhattan, NY
01.1996 - 10.1999
- Computer imagining
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Taking impressions, and fabricating temporary crowns
- Osha guide lines
- Sterilization of instruments
- Sterilized rooms and prepped equipment and instruments for 10 procedures daily
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Prepared patient x-rays and images for dentist review.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Took dental images following strict patient protection rules, applying lead aprons.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces
Office Manager
Sandford Heitlinger
Highland Park, NJ
01.1990 - 01.1995
- Organize and schedule meetings
- Heavy front desk administration
- Accounts payable and receivable
- Invoice negotiation, resolution and tracking
- Computer capable (Work, Outlook, PowerPoint & Excel)
- Video conferencing and online meetings
- Adhere to compliance requirements
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Evaluated employee records and productivity and submitted evaluation reports
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Managed office operations while scheduling appointments for department managers
- Updated reports, managed accounts, and generated reports for company database
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Education
Associate's degree - Business ,finance , Management , Marketing
Raritan Valley Community College, Somerville, NJ
Somerville, NJSkills
Customer serviceMedical terminologyFriendly DispositionInsurance billingOffice ManagementTreatment PlansDentrixEaglesoftInfection Control TrainingHIPAAMedical CodingMedical ImagingMicrosoft OfficePhone EtiquetteMedical SchedulingMedical RecordsAnatomy KnowledgeDental ReceptionistInsurance VerificationMicrosoft Powerpoint (6 years)CM-13 (1 year)Blueprint Reading (2 years)Treatment plans (8 years)Open Dental (2 years)Strong communication skillsOperations ManagementPatient coordinatorAccount ManagementAccounts ReceivableAccounts PayablePatient CarePatient Service ExperienceData EntryVital SignsTranscriptionEnglishQuickBooksAccountingDental office experienceAdministrative experienceOffice manager experienceMicrosoft OutlookWord processingCommunication skillsPractice ManagementHealthcare ManagementCPR CertificationOSHA 30Work motivation — Highly ProficientDecember 2020Level of motivation and discipline applied toward workFull results: Highly ProficientDental receptionist skills — ProficientNovember 2020Managing practitioner schedules and maintaining accurate patient recordsFull results: ProficientCustomer focus & orientation — ProficientResponding to customer situations with sensitivityVerbal communication — ProficientSpeaking clearly, correctly, and conciselyFirst aid — ProficientSales skills — FamiliarInfluencing and negotiating with customersFull results: FamiliarManagement & leadership skills: Impact & influence — Familiar
Timeline
Office Administrator/ Practice Manager
Palisades Designer Dentistry
03.2021 - Current
Operations Manager / Patient Coordinator
Dental Serenity of Manhattan, Easy Dental
10.2020 - 02.2021
Construction Project Manager
Redline
01.2018 - 07.2019
Surgical Assistant/ Office Manager
Richard Kahn
01.2012 - 07.2020
Dental Assistant/ Front Desk
Paul Tanner
01.1996 - 10.1999
Office Manager
Sandford Heitlinger
01.1990 - 01.1995
Associate's degree - Business ,finance , Management , Marketing
Raritan Valley Community College, Somerville, NJ