BETINA BRAUN
Aliso Viejo,CA
Summary
Patient-centered healthcare professional with 2+ years of experience leading operations in a concierge internal medicine practice. Support a physician panel of 600+ concierge patients while managing 50+ patient interactions daily. Expert in physician support, complex care coordination, referrals, laboratory and diagnostic testing, workflow optimization, and delivering a premium concierge patient experience. Recognized for anticipating needs, building trusted patient relationships, and ensuring exceptional accuracy and follow-through.
Overview
12
12
years of professional experience
Work History
Practice Operations Manager & Concierge Patient Care Coordinator
Private Concierge Internal Medicine Practice
San Clemente, CA
07.2024 - Current
- Support a physician panel of more than 600 concierge patients with personalized, high-touch service.
- Manage 50+ patient interactions daily while balancing changing priorities and urgent clinical requests.
- Coordinate referrals, specialty consultations, laboratory testing, diagnostic imaging, and longitudinal care plans.
- Maintain meticulous electronic medical records using Amazing Charts EMR.
- Process billing and claims using EZClaim.
- Manage physician calendars and operational workflows, enabling providers to focus on clinical excellence.
- Develop efficient systems that improve patient experience, communication, and practice operations.
- Cultivate strong relationships with laboratories, specialists, imaging centers, pharmacies, and referral partners.
- Increased profit by streamlining operations.
Private Elderly Caregiver
Self-employeed
San Clemente, CA
02.2014 - 08.2019
- Monitored vital signs and reported any significant changes to healthcare professionals for timely intervention.
- Implemented engaging activities to promote mental stimulation and social interaction among clients.
- Provided mobility support through transfers, ambulation assistance, and the use of adaptive equipment.
- Implemented fall prevention measures including clutter removal and installation of grab bars to ensure client safety at home.
- Handled financial matters on behalf of clients when necessary including bill payment or budgeting assistance with fiscal responsibility in mind.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided compassionate personal care and support to elderly clients, ensuring comfort and well-being.
- Assisted with daily living activities, including meal preparation, grooming, and medication management.
Education
Front Office Medical Assistant -
Regional Occupational Education
Newport Beach, CA01.1998
Skills
- Amazing Charts EMR
- EZClaim
- Microsoft Office Suite
- Adobe Acrobat
- HIPAA Compliance
- Telemedicine
- Operations management
- Customer service
- Problem-solving
CORE COMPETENCIES
- Concierge Patient Care
- Patient Care Coordination
- Physician Support
- Practice Operations
- Preventive Medicine
- Complex Scheduling
- Referrals
- Prior Authorizations
- Amazing Charts EMR
- EZClaim Billing
- Workflow Improvement
- HIPAA
- Microsoft Office
Timeline
Practice Operations Manager & Concierge Patient Care Coordinator
Private Concierge Internal Medicine Practice
07.2024 - Current
Private Elderly Caregiver
Self-employeed
02.2014 - 08.2019
Front Office Medical Assistant -
Regional Occupational Education