Stephanie Senatus

• Analyze and solve multi-faceted problems benefiting the practice owner, medical providers, and business initiatives.
• Hire, manage, develop and train staff, while conducting performance reviews and advocate fair salary for staff.
• Manage daily administrative tasks to ensure smooth operations within the medical office environment.
• Initiate a shift in the office culture, cultivating positive reinforcement, team building, employee recognition.
• Conduct monthly audits of patient files to ensure accuracy of documentation and medical compliance.
• Coordinate regular staff meetings to address challenges, discuss solutions, and share best practices within the team.

• Promoted to Medical Office Manager Assistant after 8 years of proven meticulous work ethic and compassionate care for patients.
• Led the review of the clinic's annual Department of Health state inspection for the level II surgical portion of the practice for the last 6 years independently.
• Assist the providers and nurse practitioners to manage a fast pace and high-demand clinic by triaging, recording vitals, updating new and existing medical history, and prepping injections.
• Develop and manage a highly efficient inventory system for maintaining critical level II procedure drugs, clinical and laboratory supplies while combating national backorders
• Supervise, train, and manage 4 Medical Assistant staff members' workflow; delegating and prioritize clinical tasks, optimizing the functionality of a fast-paced clinic with 4 Providers.

Medical Office Manager Assistance/ Clinical Coordinator

Dec 2022 to Aug 2023

• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
• Scheduled surgeries, managed pre-certifications and clinical authorization process during a prolonged understaffing period.
• Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses while maintaining quality service levels

• Trained and supervised 12 departmental employees as maintain accuracy, efficiency, and cohesiveness in all clinical transcriptions.
• Established and clinically supported a transition from paper medical transcription to electronic medical transcription-EMR.
• Collaborated with facility managers on maintaining an accurate timeline of reports, transcription, and their progression to various external medical, legal, and insurance agencies.
• Provided administrative support, answered, and directed calls, scheduled appointments, managed calendars, managed incoming/outgoing correspondence, and processed medical records requests.

• Directed a clear assessment plan of the departmental budget totaling $500,000 annually for major
• USF programs such as Stampede of Service and Dance Marathon
• Developed, managed and maintained a functional departmental filing system for confidential documents
• Collaborated with various internal departments on maintaining the accuracy of payroll, human resources, and travel documents
• Executed timely customer service responses by focusing on the requests and needs of clients while building rapport and trust.