Cassandra D. Perez
El Paso
Summary
A patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Complete Care Partners LLC
08.2022 - 11.2023
- Facilitated patient requests for medication refills, referrals, orders, faxing, and appointment setups to enhance patient satisfaction.
- Coordinated insurance details, reviewed patient charts, and addressed phone inquiries to streamline patient care processes.
- Collaborated with clinical staff and third-party companies to align patient medical care plans with doctors’ orders for effective treatment.
- Applied company procedures and followed doctor’s medical care plan.
- Reviewed and navigated through insurance and patient’s chart systems
- Applied customer service skills to further assist patients.
- Managed multiple phone lines to facilitate conference calls and transfers efficiently.
- Achieved daily goal with outbound/incoming calls
- Worked alongside a Lung Specialist clinic under two physicians and two nurse practitioner.
Medical Assistant
MedX Staffing
06.2021 - 06.2022
- Assisted in vaccine process from pickup to patient administration and return to storage.
- Communicated with patients to aid in completing registration and consent forms
- Entered Data from registration forms to CES
- Acquired skills in both registration and data entry processes through cross-training
- Provided accurate notes for the registered nurse during patient consultations
- Documented and managed patient information for daily analytics to support operational decisions.
- Applied Aseptic technique towards blood borne pathogens
- Coordinated staff efforts to maintain an efficient workstation
- Troubleshoot technology on site with help from IT
Specimen Collector
Castle Medical LLC
El Paso
06.2015 - 08.2015
- Collected urine and saliva samples for drug testing, ensuring accurate and timely results for patient assessments.
- Collaborated with pediatric/internal medicine clinic to support patient care under physician’s orders.
- Prepared and copied insurance and identification cards for billing, facilitating streamlined processing of patient claims.
- Verified pre-authorization by contacting insurance companies.
- Prepared samples for shipment
Medical Assistant – Externship
Immunize El Paso
El Paso
03.2015 - 04.2015
- Administered vaccines and parenteral injections to ensure patient safety and compliance with health guidelines
- Performed venipuncture and aseptic techniques
- Provided vaccinations and health information at outreach clinics during health fairs to promote community health awareness
- Recorded vaccine information in ImmTrac software to maintain accurate patient vaccination records
- Documented vaccine information onto patient vaccine cards
- Answered patient questions over the phone and in person
Education
Medical Assistant Program - El Paso, Texas
Vista College
El Paso, Texas06-2015
Associates of Science Degree - General Studies in Science
El Paso Community College
El Paso, Texas12-2012
Associates of Arts Degree - El Paso, Texas
El Paso Community College
El Paso, Texas12-2012
Skills
- Bilingual English/Spanish
- Typing skills at 35 WPM
- Excellent 10 key calculator skills
- Navigate through Client Encounter Systems
- Administrative/Clerical procedures
- Microsoft Office
- Stenography
- Transcription
- Designing forms
- Ability to handle money
- Cashier experience
- Navigate through AdvanceMD
- Navigate through Amazing Charts
- Navigate through AllScripts systems
- Data entry
- Conference calling
- Multiple phone line system
- Triage
- Vital statistics
- Parenteral injections
- Urinalysis
- Aseptic technique
- Blood borne pathogens
- CPT coding
- HCPCS coding
- ICD-10 coding
- MediSoft billing
- Reimbursement software
- Insurance claim form completion
- Reimbursement posting
- Medical office accounting practices
- ImmTrac software
- Effective communication
Certification
National Healthcare Association Certified since 2015
Timeline
Patient Care Coordinator
Complete Care Partners LLC
08.2022 - 11.2023
Medical Assistant
MedX Staffing
06.2021 - 06.2022
Specimen Collector
Castle Medical LLC
06.2015 - 08.2015
Medical Assistant – Externship
Immunize El Paso
03.2015 - 04.2015
Medical Assistant Program - El Paso, Texas
Vista College
Associates of Science Degree - General Studies in Science
El Paso Community College
Associates of Arts Degree - El Paso, Texas
El Paso Community College