Kasandra Martinez
Philadelphia
Summary
Patient care professional with extensive experience in coordinating healthcare services. Motivated to support patient medical needs by efficiently verifying information. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and known for organizational skills, effective communication, ability to adapt to changing circumstances, and for creating a positive environment. Reliable, determined, quick-paced and a team player.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Excelsia Injury Care
Elkins Park, PA
10.2024 - Current
- Coordinated patient appointments and follow-ups to enhance care continuity.
- Managed patient intake processes and maintained accurate medical records.
- Streamlined communication between medical staff and patients for improved satisfaction.
- Developed educational materials for patients on treatment options and procedures.
Direct Support Professional
UrbanCare Home Care
Philadelphia, PA
03.2024 - 09.2024
- Administered medications as prescribed, ensuring accurate dosage and tracked behaviors to keep healthcare supervisor well-informed.
- Managed patient appointments and transportation needs.
- Performed light housekeeping duties to maintain cleanliness standards.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prepared healthy meals to support client nutritional needs.
Patient Account Specialist
PATHS, LLC
Cherry Hill, NJ
05.2018 - 09.2023
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Assist patients in applying for medical assistance on behalf of our client facility.
- Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
- Resolved inquiries from patients, families and external payers.
- Provided excellent service and attention to patients when face-to-face or through phone conversations.
Sales Assistant Manager
Oteri's Italian Bakery
Philadelphia, PA
03.2013 - 05.2018
- Contacted customers by phone and email in response to inquiries.
- Trained all incoming sales team members.
- Identified and promptly resolved all customer requests, questions and complaints.
- Built relationships with customers and the community to establish long-term business growth.
- Developed sales strategies.
- Processed invoices, receipts and payments
- Followed up with customers to collect information and verify details.
- Processed payments and applied to customer balances.
- Handled a safe minimum of $500 daily, exchanged money from safe to register when needed.
Education
High School Diploma -
Franklin Learning Center
Philadelphia, PASkills
- Excellent patient service skills
- Bilingual English/Spanish
- Computer literate/Exceptional data entry
- Solution-Oriented
- Self-motivated professional with strong teamwork skills
- Detail/Goal-oriented
- Rapid learner and quick to adapt
- Indirect / Direct Patient Care
- Patient Assessments
- Appointment scheduling
- Medical Records Management
- Verbal and written communication skills
- HIPAA compliance
Timeline
Patient Care Coordinator
Excelsia Injury Care
10.2024 - Current
Direct Support Professional
UrbanCare Home Care
03.2024 - 09.2024
Patient Account Specialist
PATHS, LLC
05.2018 - 09.2023
Sales Assistant Manager
Oteri's Italian Bakery
03.2013 - 05.2018
High School Diploma -
Franklin Learning Center