Information Technology
Pamela Allen
Outlier.ai
Bangor,MI
Work Preference
Important To Me
Career advancementWork from home option401k matchStock Options / Equity / Profit Sharing
1
Certification
10
years of professional experience
Detail-oriented dedicated IT student and professional with a proven track record of enhancing operational efficiency, logistics coordination, customer service, project management, and team leadership. Demonstrates exceptional multitasking and problem-solving skills, consistently improving processes and meeting deadlines in challenging environments. Advanced rapidly from high school dropout to college junior within two years, showcasing adaptability and a commitment to personal growth. Equipped with strong communication and collaboration abilities, ready to deliver immediate value in IT support, systems administration, or technology operations roles.
Work History
11 Months
11.2025 - Current
11 Months
AI Voice/Non Voice Generalist
Outlier.ai | Oakland, CA
11.2025 - Current
- Annotated voice AI datasets to enhance NLP and phonetic understanding.
- Engineered prompts and assessed AI models to boost performance.
- Identified biases and refined models for increased accuracy.
- Developed outlier platform and TTS tools to accommodate diverse application needs.
- Organized multimodal data from various sources for comprehensive analysis.
- Facilitated critical feedback sessions, promoting collaboration across teams.
3 Years 11 Months
02.2017 - 01.2021
3 Years 11 Months
Logistical Coordinator
Gale Wayne's Trucking | Bangor, Michigan
02.2017 - 01.2021
- Coordinated logistics for transportation services, achieving timely deliveries across multiple states.
- Managed and optimized routes to minimize travel time and avoid tolls.
- Scheduled pick-ups and deliveries with warehouse managers to enhance operational efficiency.
- Planned fuel stops to maximize driving efficiency and reduce downtime.
- Navigated challenging mountain conditions, adjusting routes to prevent weather-related delays.
- Ensured adherence to safety regulations by following established guidelines throughout operations.
- Addressed customer complaints promptly, working toward effective resolutions.
- Maintained accurate records of guest feedback forms to assess service quality over time.
3 Months
11.2016 - 02.2017
3 Months
Dunnage forklift operator (Thru Time Staffing)
Keller's Warehouse and Packaging | Napoleon, OH
11.2016 - 02.2017
- Operated forklifts to unload trailers, sorting pallet sheets into organized stacks for inventory management.
- Executed loading and unloading of trucks, ensuring optimal product placement.
- Loaded pallets onto trailers for timely shipment.
- Rewrapped and logged trailers for effective reloading, maximizing warehouse inventory space.
- Moved freight and stock between storage and production areas, ensuring accessibility at loading docks.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to improve warehouse operations and efficiency.
- Conducted routine inspections of equipment to ensure safety compliance.
Education
Bachelor of Science To Master of Science - Information Technology and IT Management
Western Governors University | Salt Lake City, UT | 12-2027
- Ranked in Top 10% of class
- Continuing Education: Information technology and information technology management.
- Relevant Coursework and Training Programs: CompTIA A+, ITIL Foundations 4
- Honor Roll 5/2025 - 7/2026 60 credit hours earned.
- GPA: 3.5 GPA Scholarship Recipient
Skills
Effective communication
Customer service
Microsoft Excel
Technical troubleshooting
Computer operations
Data retrieval systems
Best practices implementation
Problem-solving
Certification
- CompTIA A+ 1/2026-1/2029
- ITIL 4 Foundations 7/2025-7/2028
- Set to take the CompTIA Cloud+ in August.
Timeline
AI Voice/Non Voice Generalist
Outlier.ai
11.2025 - CurrentRead more
Logistical Coordinator
Gale Wayne's Trucking
02.2017 - 01.2021Read more
Dunnage forklift operator (Thru Time Staffing)
Keller's Warehouse and Packaging
11.2016 - 02.2017Read more
Western Governors University - Bachelor of Science To Master of Science, Information Technology and IT Management
Read more