PAMELA ALVAREZ
Fitchburg,WI
Summary
I am a skilled and experienced customer service representative. In my past and present job experience I have gained the skills and knowledge I feel are essential for this position. While I have not worked directly in the field I am apply for, I feel my knowledge and work history still make me a great candidate for the position. I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sales Manager
Staybridge Suites Hotel
Fitchburg, WI
10.2019 - 12.2023
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Answered calls and emails
- Took payments and reviewed billing for any errors
- Took care of client transportation services
- Set up meetings for our clients
- Set up group blocks for you clients
- Did hotel tours for potential clients
- Communicated amount operations and front desk to insure everyone was on the same page when it came to company groups staying at our hotel
Bakery Clerk
HyVee Foods
Fitchburg, WI
01.2016 - 11.2019
- General daily cleaning duties
- Customer Service
- Taking customer orders
- Baking cakes, cookies, bread, etc
- Answering phone
- Trash removal
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Personalized cakes by writing desired words or adding other customizations.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Worked alone many times without supervision.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
Daycare Attendant
Princeton Club Of New York
Fitchburg, WI
01.2016 - 10.2019
- Knowledge of safety and hazardous procedures
- Daily set-up
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Sanitized toys and tables to maintain clean, safe environment.
- Making age appropriate games and activities
- Organization in a team leader position
- Complete additional tasks and duties when needed.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Assistant General Manager
Nakoma Heights
Fitchburg, WI
01.2016 - 01.2017
- General daily cleaning duties
- Apartment inspections
- Processing check-in and outs of renters
- Leasing agreements
- Tours to new prospective Renters
- Performing checks on prospective renters 2
- Daily office work
- Processing Maintenance request
- Worked alone many times without supervision.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Worked closely with customers to understand needs and resolve diverse issues.
Education
CPR/AED CERTIFIED -
PRINCETON CLUB
01.2017
DIPLOMA -
VERONA HIGH SCHOOL
01.2016
Skills
- Quality Assurance
- Verbal and Written Communication
- Customer Service
- POS System Operation
- Food Safety
- Adaptable and Flexible
- Engaging with Diverse Customers
Affiliations
- I am a very artistic individual
Referrals
- Katie Soldatke, clara42011@gmail.com, 608-345-6626
- Brooke Espinoza, espinozb@verona.k12.wi.us, 608-852-4952
- Mario Espinoza Molina, mespinozamolina@mcpasd.k12.wi.us, 608-852-6253
References
References available upon request.
Languages
English
Spanish
Timeline
Sales Manager
Staybridge Suites Hotel
10.2019 - 12.2023
Bakery Clerk
HyVee Foods
01.2016 - 11.2019
Daycare Attendant
Princeton Club Of New York
01.2016 - 10.2019
Assistant General Manager
Nakoma Heights
01.2016 - 01.2017
CPR/AED CERTIFIED -
PRINCETON CLUB
DIPLOMA -
VERONA HIGH SCHOOL