Pamela Aponte
Orlando
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
9
9
years of professional experience
Work History
Operations Manager
Total Renovation
Orlando
10.2019 - 01.2026
- Increased customer retention by 100% through relationship building and client engagement
- Grew customer base by 14% within one year by identifying new business opportunities
- Managed sales cycle, from lead generation to contract finalization, driving overall growth
- Introduced customer-centric programs, boosting satisfaction and loyalty
- Analyzed market trends to identify expansion opportunities
- Managed daily operations to ensure project timelines and client satisfaction.
- Oversaw quality control processes to maintain high renovation standards.
- Developed and implemented operational procedures to enhance efficiency.
- Streamlined communication between departments to improve workflow efficiency.
- Resolved client concerns promptly to maintain positive relationships throughout projects.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Sales Order Administrator
Thales
Orlando
10.2023 - 01.2025
- Reviewed and processed repair purchase orders and warranty claims in SAP
- Managed financial term requests and new customer creation
- Ensured accurate work order records and subcontract PO creation for repairs
- Coordinated with vendors to ensure compliance with repair and subcontracting terms
Distribution Operations Specialist
Spirit Airlines
12.2021 - 01.2023
- Led vendor invoice reconciliation and crew travel expense forecasting
- Managed pilot expense reports and tracked hotel/deadhead usage to minimize costs
Business Solution Advisor
Deloitte Touche
Orlando
01.2017 - 11.2019
- Conducted quality assurance inspections and audits for global hospitality clients
- Improved customer experience through process optimization and action plans
- Coordinated manufacturing operations, ensuring on-time delivery
- Managed production schedules and resource allocation to meet quality standards
Education
Esthetician License - Esthetician
Advanced Beauty College
Orange, CA 05.2021 - 09.2021
High School -
Freedom High School
Skills
- SAP
- Tableau
- Smartsheet
- Microsoft Office
- PMS
- Customer relationship management
- Operational efficiency
- Effective communication
- Team collaboration
- Problem solving
- Conflict resolution
- Multi-unit operations management
- Customer relationship management (CRM)
- Cost control
- SAP expertise
- Quality assurance controls
- Schedule management
- Team building/leadership
- Cost reduction strategies
- Workforce management
- Operations management
Timeline
Sales Order Administrator
Thales
10.2023 - 01.2025
Distribution Operations Specialist
Spirit Airlines
12.2021 - 01.2023
Esthetician License - Esthetician
Advanced Beauty College
05.2021 - 09.2021
Operations Manager
Total Renovation
10.2019 - 01.2026
Business Solution Advisor
Deloitte Touche
01.2017 - 11.2019
High School -
Freedom High School