Pamela Bakalarski
Oak Creek
Summary
Dedicated hospitality professional with expertise in outstanding customer service and complaint management. Demonstrates strong attention to detail and complex problem-solving skills while effectively greeting guests and ensuring a positive experience. Proven ability to handle cash accurately and manage multiple tasks efficiently. Aiming to leverage these skills to enhance guest satisfaction in a dynamic environment.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress
Branded Steer
02.2025 - 03.2025
- Delivered food and drinks to customers ensuring accurate orders.
- Ensured accuracy in processing payments.
- Calculated meal costs and applied taxes using POS system.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during all interactions.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Server
Fishbones
06.2022 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Boulder Junction
01.2016 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Cashier
Metro Market
06.2015 - 02.2022
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers promptly and responded to questions.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained work area and kept cash drawer organized.
- Used suggestive selling techniques to promote add-on sales.
- Answered phone calls to assist customers with questions and orders.
- Learned roles of other departments to provide coverage and keep store operational.
- Collected payments and provided accurate change.
Caregiver
Always Best Care
03.2018 - 02.2020
- Accompanied clients to social events such as movies or plays.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Assisted clients with maintaining good personal hygiene.
- Supported bathing, dressing and personal care needs.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Followed safe lifting and transferring techniques to transport residents.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Education
Associate of Science - Counseling Psychology
Moraine Park Technical College
Fond Du Lac, WI05-2014
High School Diploma -
Continental Academy
05-2001
Skills
- Dining environment maintenance
- Customer upselling expertise
- Analytical problem resolution
- Compliance management
- Commitment to maintaining cleanliness
- Advanced sales methodologies
- Point of sale technology expertise
- Memory retention
- Product promotion
- Skilled at prioritizing tasks simultaneously
- Oversee payment transactions
- Cash transaction processing
- Expertise in allergy prevention strategies
- Expertise in menu memorization
Certification
- Certified Nursing Aid, [West Bend Retirement home] - 1999-2010
Languages
Armenian
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Reading
Working my indoor garden
Learning about my dogs (The Cane Corso, Italian Mastiff)
Timeline
Waitress
Branded Steer
02.2025 - 03.2025
Server
Fishbones
06.2022 - 06.2024
Caregiver
Always Best Care
03.2018 - 02.2020
Server
Boulder Junction
01.2016 - 08.2022
Cashier
Metro Market
06.2015 - 02.2022
Associate of Science - Counseling Psychology
Moraine Park Technical College
High School Diploma -
Continental Academy
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