Pamela Bang
Bartender
Baltimore,MD
Summary
Reliable and upbeat veteran bartender successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Bartender/Bar Manager
Atomic Billiards
Washington, DC
03.2017 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Managed $500 in cash with no losses on regular days with totals of more than $2500 in revenue during special promotions .
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender
Nellie's Sports Bar
Washington, DC
10.2017 - 02.2019
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Operated efficiently in high-volume setting to prepare and serve more than 90 drinks per hour.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Reduced inventory losses by 15% by managing beverage inventory with Breadcrumb, Digital Dining, and Aloha POS
- Received over 100 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Waited on up to 20 customers at bar and at six-table bar area.
- Generated higher ticket averages by training 5 employees on suggestive up-selling techniques.
Bartender
DC9 Nightclub
Washington, DC
07.2013 - 10.2017
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
- Improved and applied Facebook and Instagram social media and marketing strategies to increase patronage by 20%.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled $350 cash on daily basis, which built trustworthiness and loyalty with owners.
Bar Manager
ChiCha Hookah Restaurant
Washington, DC
12.2011 - 04.2013
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Improved customer service rankings by resolving issues quickly and accurately.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Server/ Bartender
Cuba Libre Restaurant
Washington, DC
10.2009 - 12.2011
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Education
Bachelor of Science - Psychology
George Mason University
Fairfax, VA 01.2002 - 01.2006
Skills
Hospitality service expertise
Attending multiple customers
Key Holder
Team Work
Counting money
Sales Experience
Power lifting
Competitive powerlifter with focus on anatomic and physiological health.
Timeline
Bartender
Nellie's Sports Bar
10.2017 - 02.2019
Bartender/Bar Manager
Atomic Billiards
03.2017 - Current
Bartender
DC9 Nightclub
07.2013 - 10.2017
Bar Manager
ChiCha Hookah Restaurant
12.2011 - 04.2013
Server/ Bartender
Cuba Libre Restaurant
10.2009 - 12.2011
Bachelor of Science - Psychology
George Mason University
01.2002 - 01.2006