Overview
Work History
Education
Skills
Certification
Groups
Awards
Timeline
Generic

Pamela Batson

Charlotte,NC

Overview

28
28
years of professional experience
1
1
Certification

Work History

Concierge Key Reservations Agent

American Airlines
02.2022 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.


Caregiver

Home Instead
08.2019 - 05.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Owner/Manager

Providence Pet Sitting
05.2013 - 05.2019
  • Owner and manager of pet sitting business
  • Duties include: In home pet care and daily dog walks, boarding, marketing, networking, community outreach.

Activity Leader

CLR Drop-In Center, The Josselyn Center for Mental Health
11.2011 - 04.2013
  • Facilitate socialization activities in milieu setting
  • Oversee staff working with Josselyn clients and assist them with documenting activities
  • Correlate with staff and members to create new projects and newsletters.

Caregiver

Right At Home
08.2010 - 04.2013
  • Provide companionship and assistance with daily life-skills for senior clients
  • Perform various tasks for clients including meal preparation and companionship activities.

Staff Member

CLR Drop-In Center, The Josselyn Center for Mental Health
10.2009 - 06.2011
  • Provide social and recreational activities for clients
  • Dedication to help clients with building self-confidence and life skills
  • Create a treatment plan to assist clients in taking active roles in their own recovery.

Student Intern, Clinical Counseling

The Josselyn Center for Mental Health
07.2010 - 04.2011
  • Provided individual/group therapy and crisis intervention to clients who are experiencing a wide range of emotional, psychological, academic, personal, or substance abuse difficulties
  • Handled mental health assessments and individual treatment plans
  • Co-facilitated Job Club, a support and skill-building group for adults focusing on all stages of the employment process, from search to ongoing employment, vocational testing, resume building, and interview coaching.

Lead Flight Attendant

ATA Airlines
02.1996 - 04.2008
  • Acted as a liaison between the flight deck and other flight crew, assigned tasks onboard the aircraft, and ensured the safety of passengers and crew
  • Administered in-flight paperwork for domestic and International flights.

Education

Spanish I Immersion Course -

Universidad Nacional Autónoma

Master of Arts in Clinical Psychology -

The Chicago School of Professional Psychology
Chicago, IL
06.2011

Bachelor of Science in Human Services Management -

University of Phoenix
Schaumburg, IL
05.2008

Skills

  • Customer Service
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving

Certification

M.A. Clinical Psychology, Specialization in Counseling, 05/01/11, Master's degree in Clinical Psychology, Specialization in Counseling with a focus on addictions.

Groups

  • Humane Society
  • Illinois Alcohol and other Drug Abuse Professional Certification Association, Inc., 03/01/08, 05/01/13
  • Charlotte Area Professional Pet Sitters, 05/01/13, Present

Awards

Women In Business, 10/01/12, Recognized for my achievement as a successful woman business owner in the Winnetka and North Shore area.

Timeline

Concierge Key Reservations Agent

American Airlines
02.2022 - Current

Caregiver

Home Instead
08.2019 - 05.2022

Owner/Manager

Providence Pet Sitting
05.2013 - 05.2019

Activity Leader

CLR Drop-In Center, The Josselyn Center for Mental Health
11.2011 - 04.2013

Caregiver

Right At Home
08.2010 - 04.2013

Student Intern, Clinical Counseling

The Josselyn Center for Mental Health
07.2010 - 04.2011

Staff Member

CLR Drop-In Center, The Josselyn Center for Mental Health
10.2009 - 06.2011

Lead Flight Attendant

ATA Airlines
02.1996 - 04.2008

Spanish I Immersion Course -

Universidad Nacional Autónoma

Master of Arts in Clinical Psychology -

The Chicago School of Professional Psychology

Bachelor of Science in Human Services Management -

University of Phoenix
M.A. Clinical Psychology, Specialization in Counseling, 05/01/11, Master's degree in Clinical Psychology, Specialization in Counseling with a focus on addictions.

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Pamela Batson